Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 20, 2017 at 9:42 am #810248
    Chris Bryant
    Guest

    Hi Kriesi,

    I bought Incarnation a while back hoping to use it for a Church site.
    The client wanted something different.
    So, I have an Incarnation License going to waste.
    Is there any way I can just pay the difference and exchange this unused incarnation license
    for another Enfold license?

    I know… it’s a long shot I’m sure.
    But I have to ask, just in case it’s possible.

    Thanks for your time.

    Chris

    June 20, 2017 at 12:25 pm #810317
    Yigit

    Hi Chris,

    Thanks for contacting us!

    Since download and purchase processes are managed by Envato, i believe it would be the best if you contacted them :)

    Please let us know if you have any other questions

    Cheers!
    Yigit

    July 2, 2017 at 6:03 am #815478
    chrisbryant

    Hi Yigit,

    After you replied, I took your advice and contacted Envato.
    Their solution was to generate a REFUND REQUEST for me.
    Although – I’m really just interested in upgrading my Incarnation License to another Enfold License.

    Either way – that’s how they saw fit to do things.
    That was almost two weeks ago and the REQUEST is still marked “IN PROGRESS”.
    Would you be able to look at it: Request # 99efa53f-2d93-489f-b81b-8da2159f9b25

    Again, all that happened was I bought Incarnation and was hoping to do a Church website with it.
    That didn’t happen and I’ve been sitting on the theme every since.
    I was considering getting another Enfold and thought I would ask Kriesi if I could get even a partial refund toward Enfold to go toward another Enfold License.

    Thanks

    Chris

    July 2, 2017 at 1:39 pm #815544
    Rikard

    Hi Chris,

    I’ve heard that refund requests can take quite a while with Envato. We would be happy to speed things along but we have no access to their systems when it comes to matters like these. Maybe you could go ahead and buy Enfold while you wait for the refund to come through?

    Best regards,
    Rikard

    July 3, 2017 at 12:24 am #815664
    chrisbryant

    Hi Rikard,

    Thank you!
    I appreciate the response.
    I’ve got one license of Enfold I’m using right now (the first time I’ve used it since I bought it… like 2 years ago… totally loving it).
    Thanks

    Chris

    July 3, 2017 at 6:47 am #815744
    Rikard

    Hi Chris,

    Great, glad you like it! Let’s hope your refund comes through as soon as possible.

    Best regards,
    Rikard

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