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  • April 19, 2021 at 12:57 pm #1295264
    levlaneadvertising

    Hello.

    We are getting an error (Uncaught TypeError: link.addClass(…).magnificPopup is not a function) when trying to make a video to be shown in a lightbox.

    Please let me know if you can help.

    April 19, 2021 at 1:21 pm #1295277
    Nikko

    Hi levlaneadvertising,

    Please check @Guenni007 response in https://kriesi.at/support/topic/magnificpopup-is-not-a-function-3/#post-1289052
    If that doesn’t help, Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    April 19, 2021 at 3:29 pm #1295301
    levlaneadvertising
    This reply has been marked as private.
    April 20, 2021 at 2:42 am #1295389
    levlaneadvertising

    Hello, Nikko.
    Were you able to login and take a look at our issue?

    April 20, 2021 at 5:28 am #1295413
    Nikko

    Hi levlaneadvertising,

    Thanks for giving us admin access.
    I was able to check your site and it seems the issue is the child theme.
    Here’s how I found out the issue:
    1. Created a Test Page (link in private content)
    2. Installed and activated Health Check & Troubleshooting plugin
    3. Enabled Troubleshooting mode (all plugins were turned off), switched to Enfold 4.7.6.3 and checked the test page and it worked properly
    4. Enabled all plugins that were active before the troubleshooting mode and it still worked properly
    5. Switched to the child theme and it was not working properly (error you mentioned showed in the web console)
    I have now deactivated the plugin but you can do the steps I mentioned.
    I’m not sure if the code responsible for the issue (or maybe lacking) is in header.php or functions.php

    Best regards,
    Nikko

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