Unable to update Enfold, getting message: Download Failed. Forbidden. - Support

Viewing 17 posts - 1 through 17 (of 17 total)

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January 28, 2019 at 4:03 pm #1059649

goingthewholehogg
Participant

Hi,

We’re having the same problem as many others it appears, unable to update from version 4.5.2 to 4.5.3, receiving the following message: Download Failed. Forbidden.

We have a valid Envato Private Token. I’ve added login details below.

Thanks,

Del

January 31, 2019 at 7:01 am #1060797

Rikard
Keymaster

Hey Del,

Sorry for the problem, could you check the server logs for clues why that might be happening? If you are able to share them with us then please do so.

Best regards,
Rikard

February 6, 2019 at 12:54 pm #1063588

goingthewholehogg
Participant

Hey,

I’ve really got no idea what I’m looking for in the server logs. It seemed to be a problem that was occurring with many others so perhaps there’s something more general going on. It would be great if you could help further or advise in detail how to proceed.

Thanks,

Del

February 7, 2019 at 9:29 am #1063940

Rikard
Keymaster

Hi Del,

Thanks for the update. Did you make sure that your token has the correct permissions? https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

Best regards,
Rikard

February 7, 2019 at 1:36 pm #1064119

goingthewholehogg
Participant

Hi Rikard,

I checked the token had the correct permissions, revalidated the token and tried to update the theme again. Still getting the same problem. What’s the next step?

Thanks,

Del

February 7, 2019 at 2:17 pm #1064132

DaWeb
Participant

Hi

it is the same problem on our web site. Any suggestion?

Kind regards,
Daniel

February 8, 2019 at 5:34 pm #1064677

Victoria
Inactive Moderator

Hi Daniel,

Please start a separate thread, describe your issue there and give us a link to your website?

Best regards,
Victoria

February 19, 2019 at 4:23 pm #1069015

goingthewholehogg
Participant

Hey guys,

I still don’t have a solution to the problem. I just tried to update to the latest version (4.5.4) but I’m getting the same message:

Downloading update from https://marketplace-downloads.customer.envatousercontent.com/files/260627008/enfold.zip?response-content-disposition=attachment%3B+filename%3Dthemeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip&Expires=1550571283&Signature=iZYNlSVFBdpKZ~LqnrDeMUYWiCtl1JMBhVjMQcoftzgMGiRVLKBUM6Nm6C7O1T76EgU4UnAlYiRLhgQENQ~-YdDLtDjQ7n5gdtx6V~9VxHZ5I5P2PhFRBBUt6mPchW~kqvWW62B81G0sf4P4U33IJ9q-K5ZUZ2fwCqwm85Xq2x76MbsK7JNOP~enRl2Lg5kDHkLsIHWY4LjZK-haJPJTzoOm1GGhDQJkR8zmGH8kR1nR6fnACzl6NoOTX11i91HXgwxQdvEj5qLOpEZNGmsIBMxaN4iSFZcuQXXCx2iMyoP1mEfLZ8StTNnxEzoOpcPIC2pqRQfaHaIsSJWsG4lRYCjYckq3GZNuAWA9YUacMezOCs2esR7h0lRSBeKP6YIKRlVQ87fGKYuIzh25PUWURZCRK2NvFgdZP3tg~Q4b9nUpsT~ItN7x6yb3P-idG4L8niCOEpv2kvliC5-b-laaZkMbLz8FiraFHva8~XIaB7grDD4BOshZg72TyYfgZEnhQWTxLk5B25umiJty9LGlcmasIoiZTx5wkk~zVJHWCG4xBhxWrrOJSqgila2xoiRt4-BTe8dUFE1cGoQVesSdXTnRs5fI8-k-IeYDJ~~lgZMagpwCYj4VpO907uMb2H9dOyfCNaB2vKD70luboBsEPdPLs7bcKkVfoDYF5fX2acU_&Key-Pair-Id=APKAJRP2AVKNFZOM4BLQ…
An error occurred while updating Enfold: Download failed. Forbidden

What can we do?

Thanks,

Del

February 19, 2019 at 11:07 pm #1069150

michaelgallacher
Participant

I’m getting the same error (see below) updating from 4.5.2 to 4.5.4. I’ve tried every suggestion found on the forum (private mode, delete token, recreate token, etc). I’ve looked through site logs and I’ve enabled WP_DEBUG and WP_DEBUG_LOG on the site and the only error was a minor warning in a plugin. Please advise.

Downloading update from https://marketplace-downloads.customer.envatousercontent.com/files/260627008/enfold.zip?response-content-disposition=attachment%3B+filename%3Dthemeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip&Expires=1550605700&Signature=LJvGxgroGKz9M-HUMJZcHDQPSQxhZwziaO2CCQm~~zc7nrDTQe96y2k2LRx83b717yMVmTWkegKFFRnkANJvr8n6ansebb2CrVkRiTOPyoNdC3GbQ5nc3DoDacZqSCX2dTI8zoJebbenagoRkjfoeruhaOXuTva-kS6vCavhIfgDdXszz7l1XLmD66fc4l53nALZ9hoqTJW9Btsz66tnpVAwXdvofSuaFB5wHXNxks17KWRhW9eqIH0sjdwEbHXNjAjtSr4jWtPY-uAXT8S5h9V5QmATFYYnmonh-ulwdV2Ps7nch21lYsy-q0yOKjlkIG5HTR5ymAPyDFOLW47h0NGbGsc4gLY-f~SNeHrPnC-B0CH2ivnPJtYPe270DuVT5q5Tz5aoUI3TtaSKjUwJ9-haiP2bF7FwLndUDyJ-r-BogqOsy0K9uXApFIobVXR-IUMkmjQkdLCk~Tk3FmnKLsNQ6PmT3Gus7Oh36Iw7LFtCrxahHa8iMa935if~3Cvp8D7-XrjF5eJHKYV3GlJj9oRpbGzPoGn~IsTHemm43hfiBqfQRqnEbgQPEPJn801NZq53mfrybePR6NTaQNVkbP48Vflu0c~rrHEbWIZa1iwPRf4Azu4GTue28zyj5v~XAOeHS2cIoByWS3626Fe0PyvrrBqUwhIxLJjqiWcS-FQ_&Key-Pair-Id=APKAJRP2AVKNFZOM4BLQ…

February 20, 2019 at 3:55 am #1069250
johpg
Participant
Exact same issue here:
An error occurred while updating Enfold: Download failed. Forbidden

I have previously updated versions using the token, but now cannot update from 4.5.2 to 4.5.4

The update URL is giving this response:
```
Error>
<Code>AccessDenied</Code>
<Message>Access denied</Message>
</Error>
```
Multiple users have reported this.
The ENFOLD theme has an update problem.
It needs to be fixed.
February 20, 2019 at 5:34 am #1069264
johpg
Participant
I have managed to update 4.5.2 to 4.5.4 by using the procedure in THIS POST

However removing the token, updating, reinstalling the token, manually checking and updating again is a clunky workaround to what should be a simple updating process.
I don’t have this issue with Avada or Impreza.
- This reply was modified 5 years, 9 months ago by johpg.
February 20, 2019 at 8:00 am #1069284

michaelgallacher
Participant

Thanks. I had already tried that several times with no luck.

February 20, 2019 at 8:26 am #1069297

johpg
Participant

@michaelgallacher – sorry to hear that

Most of the Moderator suggestions point the finger at the client and suggest they look at their token permissions.

I think the issue is with the theme and it’s implementation of the token system.

February 20, 2019 at 9:23 am #1069327

Rikard
Keymaster

Hi Del,

I had a look at your site again and I was able to update your theme to 4.5.4 from the WordPress Dashboard. Please review your site.

Best regards,
Rikard

February 20, 2019 at 9:24 am #1069329

Rikard
Keymaster

Hi,

Everyone who is posting in this thread who is not @goingthewholehogg; please open a new thread and include admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

February 21, 2019 at 10:38 am #1069858

goingthewholehogg
Participant

Hi Rikard,

Had a look and all is fine.

Thanks,
Del

February 21, 2019 at 5:05 pm #1070016

Nikko
Inactive Moderator

Hi Del,

Glad that all is fine on your end :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko
Author

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Viewing 17 posts - 1 through 17 (of 17 total)

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