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Posts
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Hi there,
I’m currently unable to save anything on the theme. I’m getting the following error:
…./wp-content/themes/enfold/includes/helper-social-media.php on line
I’ve included my credentials :)
Kind regards,
GeorgeHey GeoCreo,
Thanks for the login details. You are getting a 404 error on the file in private, could you try reaching out to your hosting provider to see if they know why that is please?
Best regards,
RikardHi Rikard,
I’ve reached out to my hosting provider and they are citing this error in the theme code:
PHP Warning: Invalid argument supplied for foreach() in /home/ftmgafeg/public_html/wp-content/themes/enfold/includes/helper-social-media.php on line 106
Kind regards,
GeorgeHi,
Your site is not loading at all, please let us know when we can check it again.
Best regards,
RikardHi Rikard,
The site is loading now and I have managed to log in.
I’m still unfortunately not able to save anything on the theme.It just says:
“Saving didn’t work!
Please reload the page and try again. ”Hi,
Thanks for the update. Your site is still not loading on my end, same result in 3 different browsers. How can we access your site?
Best regards,
RikardHi Rikard,
This is the response I received from my hosting provider:
Seems like the developer’s IP is blocked on the server. Can you provide us with the Ip from which they are accessing the site?Hopefully if they can unblock your IP you should be able to gain access.
Kind regards,
GeorgeHi George,
Thanks for that. Where exactly are you seeing the PHP warning you were referring to? Please note that this is only a warning, and should not affect any functionality on your site. To get rid of the warning, you could try using a later version of PHP.
I’m still seeing a 404 error on the admin-ajax.php WordPress file when trying to save things in the theme, does that file not exist on your installation? If it does, then there should not be a 404 response from the server when trying to access that file. The 404 error code might be generated by a security setting on the server. This might help in finding the cause: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#troubleshootBest regards,
RikardHi Rikard,
I’m glad that you were ab;e to gain access to the site. The problem is that I’m not able to save anything on the theme.
For example if I try to upload a logo and save it, I receive a notice saying :
“Saving didn’t work! Please reload the page and try again”
If I create a page and add elements and save I get the same notice.Kind regards,
GeorgeHi George,
Thanks for the update. I’m aware of the problem you are having, I see the same thing on your site. The error message I’m seeing in the browser is what I wrote earlier, there is a 404 error on a WordPress file, please refer to my earlier post. Could you try to reach out to your hosting provider, to see if they can tell you why there is a 404 response on the file in question please? It’s not something we can do for you unfortunately.
Best regards,
RikardHi Rikard,
Thanks. for the feedback I have checked for the file and it is there. I have now contacted my hosting provider to check if there is a security setting that is causing the issue.
Kind regards,
GeorgeHi Rikard,
My hosting provider did pick up some security settings that were causing the problem. Thanks for all your help.
You may close the thread.
Kind regards,
GeorgeHi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike
- The topic ‘Unable to save anything; Getting error …wp-content/themes/enfold/includes/help’ is closed to new replies.