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Viewing 19 posts - 1 through 19 (of 19 total)
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  • February 3, 2023 at 8:47 pm #1396587
    daysailing

    Please can you tell me if there is a Problem with the Travel Demo ?
    I have Update full Wp and Enfold templet… Templet i buy and i buy new support… plugins full update Token also new …
    Cristal error thinkk woocomence is the problem… please contact me on : (Email address hidden if logged out)

    regards Sven

    February 4, 2023 at 12:09 pm #1396650
    Rikard

    Hi Sven,

    Thanks for the login details. I’m not sure I understand the problem you are having, is it that you cannot import the Travel Demo? If not, then please try to explain the problem a bit further.

    I see that you are running an old PHP version, could you update that to 8.x first of all please?

    Best regards,
    Rikard

    February 4, 2023 at 6:05 pm #1396670
    daysailing

    first of all thanks for fast answer…
    no look when i make now restore the site … all will be ok… BUT
    when i go to thew index or home… site and change something like a small text like an update.. and then i make publish… after that rthe wesite is not open anymore !!!!! cristal eroor or not open at all…thats the problem…

    February 4, 2023 at 8:55 pm #1396680
    Rikard

    Hi,

    Thanks for the update. Could you describe the exact step we should take in order to reproduce the problem?

    Best regards,
    Rikard

    February 4, 2023 at 10:42 pm #1396688
    daysailing

    like i sayed i go on my website .. like the admin and i change a letter… after that my website cant open anymore .. so please fix it …
    if you didnt understand me or the problem i can make tomorrow a video and i will send you the link

    February 5, 2023 at 11:43 am #1396719
    Rikard

    Hi,

    The frontend of your site is not loading even without making any changes, and the server is returning a 500 internal server error. Could you share server error logs with us please?

    Best regards,
    Rikard

    February 5, 2023 at 11:49 am #1396720
    daysailing

    i send you the logs on ftp

    February 5, 2023 at 12:04 pm #1396730
    Rikard

    Hi,

    Thanks for that, but what you posted are not links. Please upload them to a service like Google Drive or Dropbox, then link to them here.

    Best regards,
    Rikard

    February 5, 2023 at 12:06 pm #1396731
    daysailing

    now ?

    February 6, 2023 at 11:56 am #1396834
    daysailing

    please let me know hw is going… mabye you want that i make a restore… and after that a video to explain you full (and show) what happen… and how … so please let me know

    regards sven

    February 6, 2023 at 5:46 pm #1396861
    Rikard

    Hi,

    The Google Drive link you posted is still restricted, so we can’t access the files. You can easily check the link yourself to make sure that it’s accessible without being logged in to the account which owns them.

    Best regards,
    Rikard

    February 6, 2023 at 6:26 pm #1396871
    daysailing

    Now the link is free

    February 6, 2023 at 8:40 pm #1396893
    Rikard

    Hi,

    Thanks for that. I can’t find anything of use in those logs unfortunately, there are no references of server errors or errors related to any theme files. Could you try reaching out to your hosting provider for further clarification as to why the server is returning a 500 internal server error please?

    Best regards,
    Rikard

    February 6, 2023 at 9:08 pm #1396899
    daysailing

    yes i will send them a msg and send to you the answer … !!

    February 7, 2023 at 5:56 pm #1397015
    Rikard

    Hi,

    Great, we’ll keep this thread open for you.

    Best regards,
    Rikard

    February 7, 2023 at 6:13 pm #1397019
    daysailing

    the hoster find a old autoback up … from 12.1 and how its looks it is working …. how it is happen that you didnt find the problem ???

    February 7, 2023 at 7:35 pm #1397040
    Rikard

    Hi,

    I don’t understand your last message, please try to explain a bit further.

    Best regards,
    Rikard

    February 7, 2023 at 7:38 pm #1397042
    daysailing

    ok

    • This reply was modified 1 year, 8 months ago by daysailing.
    February 8, 2023 at 11:44 am #1397144
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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