Viewing 12 posts - 1 through 12 (of 12 total)
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  • #1117866

    Hello,

    Having an issue in IE, my website header and the advanced layer slider are showing white on the homepage, all other browsers are working fine. I think it’s an issue with the Transparent header with border option as it’s not happening with other sites. https://www.amos-mfg.com/. Any help is greatly appreciated!

    Thank you!
    Chris

    #1118088

    Hey ind-image,
    In the Private Content area is a beta version with the latest fixes which has solved many IE & Edge issues so perhaps this will help you also.
    The easiest and safest way to test the beta version is to rename your current theme to “enfold-old” via ftp then upload the new “enfold” and check that your site is working correctly.
    Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    #1118113

    Hi Mike,

    Thanks for this, but it ended up just turning my whole site white/blank until I changed to another theme. Not sure what the pass is for in private data. If you have any other ideas please let me know, otherwise I hope this is fixed in the next version.

    Thank you,
    Chris

    #1118243

    Hi,
    The pass is because the file is protected, so you would need to extract the file then upload via ftp as I described above. If this still is not working for you please include ftp access and I will try to install the beta for you.

    Best regards,
    Mike

    #1118798

    Hi Mike,

    Not getting the password prompt when downloading the files, so I get a folder of empty folders, lol. Added credentials to a staging site and FTP below, if you can give it a shot that would be appreciated or if you can figure out the file download issue I’d be happy to do this myself.

    Thank you!
    Chris

    #1119444

    Hi,

    if you can figure out the file download issue I’d be happy to do this myself.

    Are you doing this on a Windows 10 machine? Try to install a zip extractor software like WinRar.

    // https://rarlab.com/download.htm

    It should ask you for a password when you try to extract the file.

    Best regards,
    Ismael

    #1120238

    Hi Ismael,

    I have zip extraction software, no prompt when trying to extract, get empty folders. Can’t install the one you sent a link to, I work for a corporation that won’t let me install it.

    The file isn’t in the link Mike sent anymore so I can’t try to download again. If you don’t mind taking a look at this issue I would greatly appreciate it.

    Thank you!
    Chris

    #1120368

    Hi,
    Thank you for the FTP access, I renamed your current theme to “enfold-old” then I uploaded the new “enfold” and checked that your site is working correctly. Please also check for yourself.
    Once you are happy you, (or I) can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.

    Best regards,
    Mike

    #1120850

    Hi Mike,

    Thank you for getting this version installed, everything seems to be fixed on the other browsers. I can take care of the rest, just couldn’t get the file download to work correctly, but I appreciate the offer. Let me know if there are any negatives with having this version installed, I’ll be moving this copy to my live site a little later today. Thanks again for everything, and as always Enfold has the best support!

    Thank you,
    Chris

    #1120952

    Hi Chris,

    Glad you got it working for you Mike’s help! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #1121000

    Thanks! This can be closed unless Mike has anything additional about any issues with the Beta version.

    Thank you,
    Chris

    #1121069

    Hi,
    Glad this helped, I have not seen any reports of issues, If you have one please open a new topic.
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

Viewing 12 posts - 1 through 12 (of 12 total)

The topic ‘Transparent Header and Slideshow are White in IE’ is closed to new replies.