Viewing 18 posts - 1 through 18 (of 18 total)
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  • April 20, 2021 at 11:13 pm #1295632
    Kaloyan

    Hi, I just updated my Enfold theme to the latest version and noticed the Transparency logo on the homepage disappeared:

    The source code just shows an empty src attribute (tested on all browsers on Win10)

    I tried reuploading the image and setting it again in the Header settings, but to no use.

    Has there been other similar reports?

    Thanks

    April 23, 2021 at 6:46 am #1296196
    Rikard

    Hey Kaloyan,

    We haven’t heard of this happening on any other installations, so it might be a local problem on your site. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    April 23, 2021 at 8:37 am #1296230
    mvi

    Hi @Rikard,

    this is not a local problem, i have had the same issue on two sites when i used transparent header.

    April 23, 2021 at 5:29 pm #1296396
    Kaloyan

    Thank you, @Rikard,

    I’ve included the link to my site and admin credentials to check this issue.


    @mvi    , thanks for confirming it’s not something unrelated.

    Best regards,
    Kaloyan

    April 23, 2021 at 6:26 pm #1296403
    Yigit

    Hey Kaloyan,

    Thanks for the information!

    I cannot reproduce the issue on my local installation. I see that you are using a child theme. If you have modified theme files on your child theme, issue might be related to them however since Editor tab is missing under Appearance tab, I could not check the files. If you have modified theme files, could you please post FTP logins here privately as well?

    Regards,
    Yigit

    April 24, 2021 at 2:56 pm #1296518
    Kaloyan

    Thank you, @Yigit,

    I’ll test it on the parent theme to see if it’s related to this.

    I’ll be watching the forum to see if similar issues / solutions pop up.

    Best regards,
    Kaloyan

    April 27, 2021 at 6:08 am #1296897
    Rikard

    Hi Kaloyan,

    Thanks for the update. We’ll keep this thread open for you.

    Best regards,
    Rikard

    April 27, 2021 at 9:59 pm #1297079
    webdesignphx

    I have the same issue: src=”” src=”” class=’alternate’ alt=”
    Here is the part of the source code:
    I replaced the open and close symbols and http so it will show as text.

    vdiv class=’container av-logo-container’vvdiv class=’inner-container’vvspan class=’logo’vva href=’https-thezonegolfschool.com/’vvimg src=”https-thezonegolfschool.com/wp-content/uploads/2021/04/Golf-school-Orlando.svg” height=”100″ width=”300″ alt=’Golf Academy’ title=” /vvspan class=’subtext’vvimg src=”https-thezonegolfschool.com/wp-content/uploads/2021/04/Golf-school-Orlando.svg” src=”” src=”” class=’alternate’ alt=” title=’Golf-school-Orlando’ /vv/spanvv/avv/spanv

    • This reply was modified 3 years, 7 months ago by webdesignphx.
    April 28, 2021 at 11:17 pm #1297232
    Kaloyan

    After some testing, it turned out the issue was a conflict with a particular setting in a W3 Total Cache extension. It wasn’t present before the latest update, so I guess the conflict is somewhere there. @mvi, @webdesignphx, hope that helps you narrow it down with your issue.

    Thank you, Kriesi team for the support.

    April 29, 2021 at 1:24 am #1297239
    webdesignphx

    Hi Kaloyan
    thanks for the update for me its not that since I don’t have that installed.
    Thanks
    Tina

    April 29, 2021 at 8:13 am #1297266
    mvi

    Hi Kaloyan,

    Neither do I have that installered.
    I tried do disable all my plugins and then enabled them again after and then it were fixed for some time but then it broke again.
    So still no answer for my issue.

    April 30, 2021 at 8:08 am #1297484
    Rikard

    Hi webdesignphx and mvi,

    If you need help with something, then it might be a good idea to provide us with details to where we can see the actual problems you are having? Also make sure that you are running the latest version of the theme (4.8.2): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    May 5, 2021 at 12:44 pm #1298525
    webdesignphx

    Hi Rikard
    its this website :

    Home

    Thanks
    Tina

    May 8, 2021 at 6:27 am #1299060
    Rikard

    Hi Tina,

    Thanks for that. The transparency logo is showing fine on my end on the site you linked to, could you let us know how we can reproduce the problem you are having please?

    Best regards,
    Rikard

    May 12, 2021 at 11:36 pm #1299997
    webdesignphx

    Hi Rikard,
    the image is showing fine, I just had noticed that there was a broken image alert in my seo powersuite tool for the logo and was wondering why.
    Thanks for checking
    Tina

    May 14, 2021 at 5:13 am #1300243
    Rikard

    Hi Tina,

    Thanks for the update. I’m not sure why that is unfortunately, but if all your images are showing as they should, then it’s nothing to worry about.

    Best regards,
    Rikard

    May 16, 2021 at 9:28 pm #1300596
    webdesignphx

    Ok no problem then, thanks again for your help always.
    Tina

    May 18, 2021 at 9:30 am #1300907
    Rikard

    Hi Tina,

    Thanks for the update. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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