-
Posts
-
Hello
I have the “Parent Theme (Enfold) Version Number is 4.5.5” and would like to update.
I can’t register to envato, it throws an error
I can’t register here to get support because i don’t have the purchase key (my predecessor left)How can i get updates or in contact to fix my issues? I need to update PHP but WP crashes if i do so
yves
Hey yves,
The first step to take is to have access to the theme files, if you cannot access the account which was used to purchase your license then I would recommend purchasing a new license: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. Once you have access to the theme files, then the update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
Rikard
- You must be logged in to reply to this topic.