To get support via forums, do we need an active support plan on ThemeForest?

[champlainconted]

Their site says this:

“Support

Hurry, 8 days left!

Last chance to save $11.80, get an extra 6 months support now.”

Do we need to pay for this to continue to get support?

Thanks,

Matt

[Rikard]

Hi Matt,

At the moment there will be no changes to our support, but we are developing a new support system which will check if user have a valid support license, so when that is in place you will need to purchase the extra license in order to continue to get support.

Thanks,
Rikard

[champlainconted]

Ok, we’ll just wait for you guys to offer your own support license feature, and will buy into that. If there’s some sort of an advantage for us to buy ThemeForest’s in anticipation of that, do let us know, though. (Aka if you will offer a rebate for those that already have ThemeForest licenses.)

[Vinay]

Hi!

We do not offer a separate support license other than the one available on the themeforest here

http://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

Our new system will check for the renewed support license from themeforest that’s what Rikard meant to say :)

Regards,
Vinay Kashyap

• This reply was modified 8 years, 2 months ago by Vinay.

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