Viewing 14 posts - 31 through 44 (of 44 total)
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  • January 23, 2018 at 5:48 am #901167
    Ismael

    Hi,

    If you could guide me re what exact whitespaces need removed, I will try it BUT this does not address why white space errors are occurring in the first place??

    Please check the test page ( see private field ) and compare the original text from the text without the whitespaces or line breaks.

    Best regards,
    Ismael

    January 24, 2018 at 12:20 pm #902092
    Kate_McCulla

    Thanks – I can see your point about removing white spaces BUT when I edited the test page to make paragraphs and headings, hitting update produces the now very familiar spinning wheel error. On removing the white spaces again, the error corrects. But since I’m never going to be publishing a page without formatted headings, paragraphs and bullet points, I’m still no closer to having a website theme that I can use for basic layout/presentation purposes.
    Could you advise of remaining options? Thank you, K

    January 25, 2018 at 4:44 am #902505
    Victoria

    Hi Kate_McCulla,

    You’ve done all the enhancements of your installation configuration, I think one more thing left to do is to reupdate WordPress, since the initial error was with the WordPress editor.

    Please do that, flush the caches and let us know if the issue persists.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 25, 2018 at 11:42 am #902763
    Kate_McCulla

    Reinstalled WordPress 4.9.2, issue persists.
    Duplicated page Test which shows unformatted ( but editable) text.
    See Test250118 (duplicate) to which spacing only was added – and error remains.
    Thanks, K

    January 26, 2018 at 11:55 am #903321
    Ismael

    Hi,

    I’m sorry but I’m not really sure what’s wrong with your installation. The same set of text are working properly on our end. Do you have another site or domain from other hosts?

    Best regards,
    Ismael

    January 27, 2018 at 5:10 pm #903697
    Kate_McCulla

    No, there shouldn’t be another site or domain. An SSL certificate was applied just before I noticed the current problem so unless some error occurred on switching http to https??
    Also, see communication from host in private content area, and let me know if cPanel access may be useful to you.
    Thanks, Kate

    January 29, 2018 at 6:29 am #904076
    Ismael

    Hi,

    Looks like the word “Get” is causing the issue but I’m not sure why. Please use another word like “obtain”, “acquire” etc, in place of the word “Get”.

    Best regards,
    Ismael

    January 29, 2018 at 1:20 pm #904249
    Kate_McCulla

    Thanks – I built the page in Advanced Layout Editor without the word ‘get’ and it all updates successfully (page Test250118). This is a very bizarre blip. The text including the word ‘get’ loads successfully in default editor before the text is formatted (page Test). So the fault is a combined error of wording and advanced layout editor.
    I have also noticed for some time that links within pages do not appear underlined on the updated page (see last sentence on Test250118 – the words ‘Diet Dilemmas blog posts’ are linked, but this is not apparent on the updated page – please advise how to amend this. Thank you, K

    January 30, 2018 at 5:03 am #904616
    Ismael

    Hi,

    I have also noticed for some time that links within pages do not appear underlined

    That is the default style of the link elements. Please add this code in the Quick CSS field.

    p a, p a:visited {
    line-height: inherit;
    text-decoration: underline;
}

    Best regards,
    Ismael

    January 30, 2018 at 1:25 pm #904839
    Kate_McCulla

    Thank you for above advice. Can I ask one further question in case relevant to the initial problem – I have received 2 emails recently from Envato re “Update available for Enfold”, access your account, download etc. However, on my live site, it states “No updates available. You are running the latest version (4.2)”.
    So either the updates happen automatically, or I need to manually install when I receive an ‘update available’ email?? Please advise thanks, K

    January 30, 2018 at 2:27 pm #904908
    Kate_McCulla

    Ignore above re update – subsequently received update alert in site and updated. Re previous correspondence re adding code for debug mode and recent code addition to CSS field – do these actions remain on updating theme, or do these count as modifications to theme files? K

    January 31, 2018 at 6:36 am #905378
    Ismael

    Hi,

    The css modification should be ok after the update but the debug mode script will be removed because it was added to the parent theme’s functions.php file. Please move to a child theme to preserve the modifications.

    // https://kriesi.at/documentation/enfold/using-a-child-theme/

    For more inquiries, please create a new thread. Thank you. :)

    Best regards,
    Ismael

    February 1, 2018 at 11:10 am #906190
    Kate_McCulla

    No problem! – thanks for all your help to date, K

    February 2, 2018 at 6:20 am #906635
    Ismael

    Hi,

    Alright. We’ll close the thread now. Have a good day! :)

    Best regards,
    Ismael

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