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  • #1361952

    Hi, I have a WooCommerce page (link provided) where some items in the shop are being cropped, and others aren’t. It doesn’t make any sense to me. I’ve played with all the options, and nothing seems to fix it. Can someone please help?


    Hi flylanddesigns,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,

    This reply has been marked as private.

    Thank you! I have created a user and password for you in the Private content


    Hi flylanddesigns,

    I tried to access your site however I got this error:
    Error 1015
    You are being rate limited

    Best regards,


    Can you please try again? We have Cloudflare security on our website. It should only have blocked you if you made 20 requests in 10 seconds.
    I decreased the security.


    Hi flylanddesigns,

    I tried to check it and it seems I’m always getting the error probably I’m trying to move fast between pages (backend and frontend). I tried to replicate the issue mentioned on my Enfold install however I’m not getting the same issue. Can you try to setup a staging site? so we can try to disable plugins without affecting your live site.

    Best regards,



    Please see https://kriesi.at/support/topic/bug-in-enfold-for-woocommerce-prduct-images/. I’m quite sure it’s the same issue you are experiencing, @flylanddesigns.

    Best regards,


    Hi Martin,

    Thanks for helping out and pointing the link to the other thread.
    However, the function won’t be changed at the moment because of backward compatibility as it may break existing layouts, for further explanation please check Ismael’s response: https://kriesi.at/support/topic/bug-in-enfold-for-woocommerce-prduct-images/#post-1362576

    Best regards,

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