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I am an existing customer and need support but there sees to be an issue with you login on your support page. I have tried in Chrome, safari and firefox and it just blanks out and doesn’t actually log me in. Very frustrating. The login information is correct – i even changed my password to be sure. How can I post a question if I am not able to login. Please if you can help.
Hey April,
Sorry for the problem, we haven’t had anyone else reporting this so it’s likely something local on your end. You can post your question here if you like instead, just post your purchase code in private so that we know that you own a license.
Best regards,
RikardThis reply has been marked as private.Hi April,
Thanks for that. The third background image on the page you linked to seems to be coming from a different site, the full URL is in private. Could you try uploading the image in question the current site and then change it in the section to see if that helps please?
Also, do you want us to reset your forum password?
Best regards,
RikardThis reply has been marked as private.Hi April,
That is happening because of the block editor which was added in WordPress 5. Please update to the latest version of the theme, then select to use the Classic Editor in the main page of the theme options. The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardThanks Rikard – will look to do the manual update.
As for the ability to login you can try and reset the forum login. I see that you don’t have an error state set to your form…I can add any user name and password and get no error. So hard to know if what I changed the password is correct.Thanks,
`aprilHi April,
Thanks for the update, I’ve reset your user. Please try logging in with the details you posted.
Best regards,
RikardThis reply has been marked as private.Hi again,
Sorry, my bad. User names cannot be changed, so you will have to use your old one. See private. I just tried logging in with that user name and the password of your choice and that worked.
Best regards,
RikardThis reply has been marked as private.This reply has been marked as private.Hi,
You are actually using the latest version of Enfold and WordPress at the moment :)
Best regards,
YigitAhhh thats fab- thanks Yigit.
`april
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