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Hello guys,
EU FLEGT team again. We were able to get the host to assist in resolving the loading of the page builder and its elements. We can now update first-level page elements. However, for content within those elements that need further editing, we cannot get the boxes to load. For example, we cannot edit existing content with the tabs and timeline sections. (Images – https://drive.google.com/file/d/1M-58Qb40j7fwGUwka0a03xrfzcH17qNX/view?usp=sharing; https://drive.google.com/file/d/18ElfT7J6Ne08O1nYyEw0skpJje9GYDYl/view?usp=share_link).
There is also an ‘updating failed’ error message, but first-level content changes are seen despite the message when we save. E.g. if we edit the text within a textbox and refresh the page from the user view, the change is noticeable.
FYI, we recently updated the theme, but this existed before and after the update.
Looking forward to your assistance. Thank you.
Hey forestrygy,
Thank you for the link to your site and the screenshots but I’m not sure which page this is for, please include a direct link to the page.
I tested some random elements on random pages and all seemed to work correctly.Best regards,
MikeThanks Mike. You can try editing the resources page – https://euflegt.gov.gy/resources/. You will not be able to edit the tabs section. Similarly, for the https://euflegt.gov.gy/events/ page – the timeline section is uneditable. So any page that is not a text box widget has an issue.
Hi,
Thanks for the feedback, please Enable Avia Layout Builder Debugger in your child theme functions.php, I tried but received a message that it must be done via SFTP on your server.//set builder mode to debug add_action('avia_builder_mode', "builder_set_debug"); function builder_set_debug() { return "debug"; }Best regards,
MikeThanks, Mike. Tried that and copied and pasted the code correctly, only to end up with a debug notice at the top of the site with the header not loading, and when trying to edit the page, none of the page elements was loading (https://drive.google.com/file/d/1eoxkuXekJ2nleg8dYvh_cNpqqn9MOuDP/view?usp=sharing and https://drive.google.com/file/d/1nx-TE-MbXNdfTl2kwyjMU0VhQHKtiLVO/view?usp=sharing). Code removed to keep the site running. Please let us know if you would like host access.
Hi,
Please include FTP access in the Private Content area so we can Enable the Avia Layout Builder DebuggerBest regards,
MikeHi,
This is not working for me, please try adding this code to your child theme functions.php again via FTP:add_action('avia_builder_mode', "builder_set_debug"); function builder_set_debug() { return "debug"; }Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
Best regards,
MikeKindly see the error message appearing live on the site – https://euflegt.gov.gy/. Some elements have also disappeared. The code was added to the functions.php file within the enfold-child themes folder. We’re not even getting to create and save a maintenance page to prevent users from seeing the error.
We also tried the following code on the functions.php file in enfold theme folder from https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode:
if(isset($avia_config[‘use_child_theme_functions_only’])) return;A copy of the functions.php file is here – https://drive.google.com/file/d/187HWJRzMnbmsJxQKls4AXK0gmS37r01C/view?usp=sharing. We’re copying and pasting the code as you’ve recommended.
Hi,
Thanks for the link to your child theme functions.php file, I see that it is missing the <?php at the top of the file before any functions, it should look like this:
Best regards,
MikeThank you! This code removed the message. The issue persists. Still unable to update the tabs and timeline. Is there any other steps?
Hi,
Thank you for Enabling the Avia Layout Builder Debugger with this I was able to see that the Enfold Shortcode Parser shows no errors in the page shortcode:
and I copied your page to my test site and was able to edit the tabs section with no issues, so this points to a conflict on your site, try disabling all of your plugins. If that resolves the issue, reactivate each one individually until you find the cause.Best regards,
MikeWe deactivated the plugins. All – as suggested, and cleared the cache each time. Plugins are still deactivated. Can you, therefore, recommend if this is not a template issue – if this can be a host issue and what could be the possible cause? At this point, I would need to notify our partners that it is uneditable beyond a certain extend, but a good reason would suffice. Other themes are running on our host account without issues using other page builders. We find it odd that despite every method we are unable to make changes.
Hi,
I see on your site when editing the element you get this error:/wp-admin/admin-ajax.php 404 (Not Found)I’m not sure what could be causing this, but you could try checking your webhost error logs.
I’m unable to reproduce this on my test demo linked below as I don’t get this 404 error, I have included the screenshots of editing the element in the backend.Best regards,
Mike
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