There is an update required for the layer slider

Hi,

Thanks for contacting us!

Yes, we update LayerSlider in Enfold almost with each update so by keeping your theme up-to-date, you are also keeping LayerSlider up-to-date :)

Since you are currently using Enfold version older than 4.5, you would need to manually update to the latest version. You can check out this post for more information – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ :)

Let us know if you have any other questions!

Regards,
Yigit

Hi,

Yes, updating Enfold to 4.7.5 will update LayerSlider to version 6.11.1.

Sure, if you register to our support forum using your purchase code – https://kriesi.at/support/register/, we can update the theme for you :)

Best regards,
Yigit

Hi,
Sorry for the late reply, and thanks for the login, I see that your site has been updated along with the layerslider, your theme updates is also correctly set.
I also see that on your new homepage you have “smartslider” shortcode instead of the layerslider, when I check your layerslider I see that you have many javascript errors that may be coming from the “jetpack” plugin, or others.
Try disabling your plugins and enabling one at a time and clearing your cache between each one to find the conflict.
I see that your “jetpack’ plugin is also not working.

Best regards,
Mike

Hi,
I don’t think it’s woocommerce because it works fine on my site, I can help hands-on by disabling some of your plugins temporarily and testing if that is ok?
I see that you have the “Advanced Custom Fields” plugin, did your layerslider have any input from ACF, such as a form or button?
I see an error that I didn’t see before:
Uncaught SyntaxError: Unexpected token '<'
this might be related or the cause of the javascript errors, I didn’t find the source yet.
Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); and define( 'WP_DEBUG_LOG', true ); just above /* That's all, stop editing! Happy blogging. */
We should have some error output describing the issue in more detail, probably only on the backend when we check the layerslider slides, if a error shows on the frontend try adding define( 'WP_DEBUG_DISPLAY', false ); to the wp-config.php
I’m also happy to do this for you, but I will need FTP access to edit the wp-config.php file.

I understand this is a live site so naturally I will be careful, I will probably do this testing very early tomorrow morning for about an hour, so it should affect only a few visitors.

Best regards,
Mike

Hi,
I will be happy to assist, I see that your site is hosted on SiteGround, so perhaps the easiest way to give us access is to add us as a Collaborator, just use your own email address and confirm it if you have to then post the login and password in the Private Content area below.
This video shows the steps, watch around 1:47

Another option is to create an FTP account for us, this does have more steps, but it is an option. If you do create an FTP account for us please ensure the directory is “public_html” as in this screenshot.

and then post the FTP details in the Private Content area below, such as:
protocol: [probably “SFTP”]
host: [the address or IP]
port: [probably “22”]
user: [user]
password: [password]

Best regards,
Mike

Hi,
Please see below.

Best regards,
Mike

Hi,
Thank you, this worked. I will investigate.

Best regards,
Mike

Hi,
I added this to your wp-config.php

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', 'wp-content/debug.log' );
define( 'WP_DEBUG_DISPLAY', false );

So errors do not show to your visitors and the errors are written to a log file, I also installed the Debug Bar plugin to assist in the debugging. I will continue testing.

Best regards,
Mike

Hi,
Thank you for your patience, I found that your plugin “Insert Headers and Footers” has your “Google Tag Manager” script which is giving this error: SyntaxError: Unexpected token '<' , but the error causing your layerslider to not work is from SiteGround, based on this information, I disabled your “HTTPS Enforce” on SiteGround.
Now your layerslider is working correctly, please clear your browser cache and check.

I believe that this will be ok to leave disabled, your site is working with HTTPS correctly with no errors related to this. Should you experience errors in the future try the Really Simple SSL plugin to enforce HTTPS.

I also see this error in the debug.log: PHP Notice: Undefined index: SERVER_NAME in /public_html/wp-content/plugins/contact-form-7-lead-info-with-country/wpshore_cf7_lead_tracking.php on line 53 try checking the setting in this plugin.

Best regards,
Mike

Hi,
Glad we could help, unless there is anything else we can help with on this issue, shall we close this then?

Best regards,
Mike