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  • September 25, 2022 at 1:19 pm #1366259
    envato99

    When I go to APPEARANCE > CUSTOMIZE in my WordPress dashboard, I get this error:

    “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    Any ideas?

    UPDATE: I received this error message from my WordPresss installation:
    ====
    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Enfold.
    ====

    Thanks.

    • This topic was modified 2 years, 2 months ago by envato99.
    September 25, 2022 at 8:09 pm #1366277
    Rikard

    Hey Stephen,

    Could you try updating the theme to the latest version (5.1.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If you need further help, then please check the login details you posted, as they are not working.

    Best regards,
    Rikard

    September 26, 2022 at 1:05 am #1366293
    envato99
    This reply has been marked as private.
    September 26, 2022 at 9:22 am #1366307
    Ismael

    Hi,

    Thank you for the update.

    You should also set the installation to debug mode and enable the error logs in order to get more info about the error.

    // https://wordpress.org/support/article/debugging-in-wordpress/

    Best regards,
    Ismael

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