Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 20, 2021 at 7:34 pm #1295610
    Alex Dowdalls
    Guest

    An employee who has left us (Arjan Udding) purchased the Enfold Child theme htat we use on our website. I now have a problem that the option to disable captcha is not showing on the theme and want to enter a support call but cant access the support as the API Key below is not accepted and the login for the employee that has left us is not known

    Can you help by validating our API Key or enabling me to log in and take over our site key ownership please? I am the owner of the business (Axveco.com)

    April 22, 2021 at 11:43 am #1296004
    Rikard

    Hi Alex,

    Do you have the purchase code? If so, then we can check if the license has been used to register on our support forum. We can’t help you out with transferring ownership though, you would have to reach out to Envato/Themeforest if you need help with that.

    Best regards,
    Rikard

    April 22, 2021 at 12:04 pm #1296014
    adowdalls

    I have now registered and have purchased a new license – this means we have paid twice for your product….
    this enabled update to 4.8 and switching off the captcha

    April 24, 2021 at 8:09 am #1296480
    Rikard

    Hi,

    Thanks for the update. I’m not sure I understand what you mean by this?

    this enabled update to 4.8 and switching off the captcha

    Please let us know if you should need any further help from us.

    Best regards,
    Rikard

    April 26, 2021 at 2:55 pm #1296774
    adowdalls

    In verison 4.4 we were not offered the option to switch off the captcha – it does not appear in the google services menu dropdown. that was the license arranged by our former employee. i could not upgrade this to 4.8 due to the block from 4.4 to 4.5 as the manual upgrade requires entering the purchase code, not the API and i dont have that and cant log in to the account of the former employee

    therefore i have to purchase the product a second time to do the upgrade and solve the captcha conflict by disabling the captcha in the theme

    April 27, 2021 at 11:09 am #1296948
    Yigit

    Hi,

    Sorry to hear that you had to purchase the theme twice but glad updating the theme solved the issue!

    If you have any other questions or issues, please feel free to start a new thread under Enfold sub forum and we will gladly look into it :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

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