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Viewing 24 posts - 1 through 24 (of 24 total)
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  • February 7, 2017 at 8:06 pm #744049
    BizRanker

    I try to upload the theme but it seems to timeout and then gives me the message:

    Are you sure you want to do this?

    Please Try Agan

    http://rankhaven.com/wp-admin/update.php?action=upload-theme

    February 7, 2017 at 8:22 pm #744062
    Basilis

    Hi BizRanker!

    Can you please ask your hosting provider to increase, php memory limit to 256M and let us know if thta solved the issue?

    Thanks a lot

    Best regards,
    Basilis

    February 7, 2017 at 10:11 pm #744107
    BizRanker

    I increased the limit to 256M but it still times out and gives the same message.

    Thanks,

    Steve

    February 8, 2017 at 7:52 am #744239
    Rikard

    Hi Steve,

    Did you try clearing your browser cache or a different browser? If that doesn’t work then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    February 8, 2017 at 3:14 pm #744364
    BizRanker

    I cleared the cache and tried both Chrome & Safari but no luck.

    February 8, 2017 at 3:30 pm #744374
    Yigit

    Hi!

    Please try installing the theme manually via FTP – http://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/

    Regards,
    Yigit

    February 8, 2017 at 9:10 pm #744496
    BizRanker

    I am totally frustrated. I am not a big tech guy this is why I use WP and themes. Can I just pay the $50 and have you guys install this?

    February 8, 2017 at 9:59 pm #744521
    Basilis

    Hey!

    You do not need to pay anyone, if there is an increasment from your hosting company, and they increase your limit to 256M
    Can you please contact them and let us know if they do it?
    If they do and you still have problems, we can see how to fix those!

    Thank you very much

    Best regards,
    Basilis

    February 8, 2017 at 10:57 pm #744542
    BizRanker

    My limit has been increased. I tried to follow the video using the FTP but that did not work. I am sure I did something wrong but now I am going on wasting two days on this and I want to get it done so I can build out this site.

    Thanks
    Steve

    February 9, 2017 at 5:09 pm #744891
    Yigit

    Hi Steve,

    Please post FTP logins here privately as well so we can install the theme for you. Also, please attach a copy of your license in private content field for confirmation.

    Best regards,
    Yigit

    February 9, 2017 at 6:51 pm #744970
    BizRanker

    Thank you. Let me know if this information suffices for your needs.

    Steve

    February 9, 2017 at 7:00 pm #744973
    Yigit

    Hey!

    I am getting “Server said: Login authentication failed” error. Can you please check the credentials once again? Also, please include the server

    Cheers!
    Yigit

    February 9, 2017 at 7:22 pm #744988
    BizRanker

    Ok I just got off the phone with tech support and recreated an FTP for you and he said the IP Address should suffice for the server.

    Thanks
    Steve

    February 9, 2017 at 7:48 pm #745005
    AmethystMahoney

    Enfold comes zipped in a ZIP folder. You need to unzip it and install the OTHER zipped folder. It took me FOREVER to figure this out the first time!

    Wordpress will continue to time out because you are trying to upload the ENTIRE zipped file that contains other zipped files. So dumb.

    February 9, 2017 at 7:58 pm #745012
    Yigit

    Hey!


    @bizranker     I installed the theme via FTP for you. Please go to Appearance > Themes and activate it :)


    @amethystmahoney     Thanks for your input and glad you figured it out :)

    Cheers!
    Yigit

    May 20, 2017 at 5:10 pm #797054
    kahman

    Hello,

    This is for anyone else having the “Are you sure you want to do this?” error when trying to upload the theme via the WordPress theme installer. Here is what I did to get it to work. In ThemeForest I chose to download “Installable WordPress file only” this is the zip you can upload directly, no nested zip inside.

    These are all PHP options I was able to set via the cPanel -> under “Software” category -> click on “Select PHP Version” -> you should see a link “Switch to PHP Options” click on it -> make the below changes there (write down the original values in case you need to revert). If you cannot make these changes yourself, contact your hosting provider and give them this info.

    1. As suggested above I increased “memory_limit” to 256MB. This alone did not work.
    2. I increased “upload_max_filesize” to 16MB. (the enfold zip file is about 13MB)
    3. I increased “post_max_size” to 32MB. (this option has to be LARGER than “upload_max_filesize” but SMALLER than “memory_limit“)

    After I did the above changes I was able to install the theme (although it did take about 2 mins to refresh the page, it is extracting over 1,000 files so be patient) with no issues.

    Let me know if this helps.

    May 21, 2017 at 7:20 am #797150
    Rikard

    Hi @kahman,

    Thanks for sharing your findings, much appreciated :-)

    Best regards,
    Rikard

    May 7, 2018 at 7:39 pm #952837
    qsla1234

    hey @kahman, I just tried your directions while I was on hold with my hosting provider and the upload did not work. Do y ou have any oher suffestions? my hosting provider just told me to do a manual upload with Filezilla but I am hoping there is a easier way

    May 7, 2018 at 10:37 pm #952951
    Yigit

    Hi,


    @qsla1234     please try installing via FTP as your hosting provider also recommended – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/. Then you could insert your username and API key in Enfold theme options to receive auto updates – https://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    May 8, 2018 at 12:21 pm #953327
    qsla1234

    Hi there;

    I was able to upload the theme yesterday by increasing the space on the php panel and then using a different browser .Now that its uploaded, I am having the same issue I had one month ago with another website (www.qsla.ca) and Mike helped out and got it to work.

    The problem is that the ‘search’ bar shows up vertically across each page. Please see http://www.qslafoundation.org

    Mike fixed the problem. Here is our conversation https://kriesi.at/support/topic/theme-updates-12/#post-935628

    Could you help me? Or see if Mike is available?

    Thank you, Claudia

    May 9, 2018 at 12:03 pm #953852
    qsla1234

    Hi there! I got the theme to upload except now I have the same problem as I had with another website where I use Enfold – the search bar is shown vertically across every page.

    This happened before with another website and Mike from Enfold fixed it. Could you take a look at reply #935646
    Could you please take a look and advise what to do?

    Thank you!

    claudia

    May 9, 2018 at 4:48 pm #954044
    Ismael

    Hi,

    The search icon is inside the sidebar container. Did you add any modifications to the theme? If possible, please create a separate thread for this issue. We’ll check it there.

    Best regards,
    Ismael

    May 9, 2018 at 5:08 pm #954061
    qsla1234

    Hey Ismael;
    I did not add any modifications to the theme…… I started a new thread: see post #953860.
    Help!

    Thank you!

    May 10, 2018 at 8:05 pm #954837
    Basilis

    Hi,

    Sure, I am closing that one then.

    Best regards,
    Basilis

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