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Hi there,
We have a client that is using the enfold theme. They have a really old version – 4.5.7.
It’s not working when we update PHP to 8+
How can they go about getting an update to their theme?
Hey Mark,
If you don’t have access to the account which was used to purchase your theme license, then please make sure that you do. If you can’t get access, then you can purchase a new license here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
After you have access to the theme files, then the update to 5.7 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardThanks for that. We got the client to purchase a new license and update the theme.
We created a staging site from the original and updated the theme.
After exporting and importing the settings and copying across all the CSS styles, we noticed an issue – many elements are not loading Roboto when they are supposed to, instead they are loading Helvetica instead.
Any suggestions on how to deal with this?
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