Viewing 10 posts - 1 through 10 (of 10 total)
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  • #1262776

    Helmut Brunar

    I have a valid license and a valid support package for Enfold – Responsive Multi-Purpose Theme. Purchase code: d175c85e-89f6-4cdf-85b4-91591a875467. How can I update from the theme that I have currently installed on WP? I now about the “Theme Update” function on the WP dashboard, but the update does not take place. I don’t receive a error message.

    #1262858

    Hey Helmut Brunar,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1263362

    Helmut Brunar

    Hi Victoria,
    Did you receive what you requested?
    Thanks for your support. I would need it rather urgent! Much appreciated!
    Best regards,
    Helmut

    #1263401

    Hi Helmut,

    NO, I did not receive anything. Where did you try to send it?

    If you want to add it in the private field you need to have some text in the regular message field.

    Best regards,
    Victoria

    #1263502

    Helmut Brunar
    This reply has been marked as private.
    #1263575

    Hi Helmut Brunar ,

    Can you please share the login link too?

    Best regards,
    Victoria

    #1263582

    Helmut Brunar
    This reply has been marked as private.
    #1263595

    Hi Helmut Brunar,

    Please make sure you have a full website backup ready before we attempt an update.

    Best regards,
    Victoria

    #1263614

    Helmut Brunar

    Hi Victoria, I did the backup right now and things are ready for you to attempt the update: good luck (has been a lot of work ;))!
    Best regards,
    Helmut

    #1263616

    Hi Helmut,

    I updated the theme for you. You need to generate a token now instead of using the user name and key.

    Please check if anything is broken.

    Here are the docs for you:

    Best regards,
    Victoria

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