Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • November 24, 2020 at 6:51 pm #1262776
    Helmut Brunar
    Guest

    I have a valid license and a valid support package for Enfold – Responsive Multi-Purpose Theme. Purchase code: d175c85e-89f6-4cdf-85b4-91591a875467. How can I update from the theme that I have currently installed on WP? I now about the “Theme Update” function on the WP dashboard, but the update does not take place. I don’t receive a error message.

    November 25, 2020 at 12:29 am #1262858
    Victoria

    Hey Helmut Brunar,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 26, 2020 at 8:23 pm #1263362
    Helmut Brunar
    Guest

    Hi Victoria,
    Did you receive what you requested?
    Thanks for your support. I would need it rather urgent! Much appreciated!
    Best regards,
    Helmut

    November 26, 2020 at 11:38 pm #1263401
    Victoria

    Hi Helmut,

    NO, I did not receive anything. Where did you try to send it?

    If you want to add it in the private field you need to have some text in the regular message field.

    Best regards,
    Victoria

    November 27, 2020 at 12:23 pm #1263502
    Helmut Brunar
    Guest
    This reply has been marked as private.
    November 27, 2020 at 8:32 pm #1263575
    Victoria

    Hi Helmut Brunar ,

    Can you please share the login link too?

    Best regards,
    Victoria

    November 27, 2020 at 8:41 pm #1263582
    Helmut Brunar
    Guest
    This reply has been marked as private.
    November 27, 2020 at 9:19 pm #1263595
    Victoria

    Hi Helmut Brunar,

    Please make sure you have a full website backup ready before we attempt an update.

    Best regards,
    Victoria

    November 27, 2020 at 11:44 pm #1263614
    Helmut Brunar
    Guest

    Hi Victoria, I did the backup right now and things are ready for you to attempt the update: good luck (has been a lot of work ;))!
    Best regards,
    Helmut

    November 27, 2020 at 11:50 pm #1263616
    Victoria

    Hi Helmut,

    I updated the theme for you. You need to generate a token now instead of using the user name and key.

    Please check if anything is broken.

    Here are the docs for you:

    Theme Registration

    Best regards,
    Victoria

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