Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 22, 2015 at 3:18 pm #432857
    slui

    Hi,

    I’ve just updated a site on a test server with the latest Enfold version and it wiped out all the formatting of the site. I would love to get some help as to why this is happening. It is also not recognizing the installed child theme.

    I’ve provided you full access to the site in the private details below.

    Thanks.

    sl

    • This topic was modified 9 years, 1 month ago by slui.
    April 23, 2015 at 9:15 am #433312
    Rikard

    Hi slui!

    Were your customisations located in a child theme? What you are describing should not happen if it was. If they were in a child theme, is it the one which is failing to activate? I tried to check your themes folder but I had trouble connecting via FTP. Make sure your child theme contains the correct files, you are getting this error message in WordPress backend: The following themes are installed but incomplete. Themes must have a stylesheet and a template..

    http://kriesi.at/documentation/enfold/portfolio-item/create-a-child-theme/, http://kriesi.at/documentation/enfold/downloads/

    Best regards,
    Rikard

    • This reply was modified 9 years, 1 month ago by Rikard.
    April 23, 2015 at 5:02 pm #433605
    slui
    This reply has been marked as private.
    April 27, 2015 at 1:37 pm #435219
    Andy

    Hey!

    I think something went wrong while updating and the installation is missing some files. Please update again via FTP: https://vimeo.com/67209750
    You might even need to delete all theme files at first, to make sure no corrupted files will stay and afterwards get a fresh copy from your themeforest account: https://vimeo.com/64927356

    Let us know when you still have any issues after reinstall.

    Regards,
    Andy

    • This reply was modified 9 years ago by Andy.
    April 27, 2015 at 5:31 pm #435447
    slui

    Hi Andy,

    I reinstalled the wordpress site and along with the older theme enfold v3.0.4. I updated with the tool inside the theme and these are the errors that I got:

    Warning: require_once(class-envato-protected-api.php): failed to open stream: No such file or directory in /west/XXXXX/public_html/wp-content/themes/XXXX/framework/php/auto-updates/class-pixelentity-theme-update.php on line 32

    Fatal error: require_once(): Failed opening required ‘class-envato-protected-api.php’ (include_path=’.:/usr/local/lib/php’) in /west/XXXXX/public_html/wp-content/themes/XXXX/framework/php/auto-updates/class-pixelentity-theme-update.php on line 32

    I’ve looked into the folder and these two files are currently there.

    sl

    April 27, 2015 at 5:33 pm #435450
    slui

    I have figured out the issue. Does your update change the file folder name back to the default?

    April 28, 2015 at 6:36 am #435795
    Rikard

    Hi!

    Great, glad you got it fixed. Not sure what you mean by changing the name back to default though?

    Cheers!
    Rikard

    April 28, 2015 at 7:28 pm #436317
    slui

    Well…when I automatically updated the theme within WordPress it changed the directory name back to “enfold” instead of keeping the same directory name as it was originally customized to be. As a result, it couldn’t find the files it needed to operate and as a result it crashed WP and theme.

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