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Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 1, 2018 at 5:05 pm #992484
    lightsites

    Working in Hostgator WordPress optimized hosting. Domain not yet pointed (access via IP#). Using Chrome VHost plugin.

    VHost works perfectly (in terms of resolving/displaying pages, editors, WP backend, etc.)
    Avia page updates save just fine, but…
    Theme Setting items do not (logo upload/save, etc.) – throws “Saving didnt work!
    Please reload the page and try again” error.

    • This topic was modified 6 years, 3 months ago by lightsites.
    August 2, 2018 at 5:43 am #992697
    Rikard

    Hey lightsites,

    Thanks for that, though I get a 404 on the page you linked to. Maybe you’ve pointed the site to a URL already?

    Best regards,
    Rikard

    August 2, 2018 at 1:03 pm #992860
    lightsites

    To the best of my knowledge, while my client’s IT folks are planning to point www traffic to the server, they have not done it yet. I am using the Chrome plugin VHOST to view/work in the site. Info to duplicate my setup in private section below…
    As was the case yesterday, everything works fine except saving in the Enfold theme settings area, where the saving error happens.

    • This reply was modified 6 years, 3 months ago by lightsites.
    August 4, 2018 at 6:50 pm #993556
    Basilis

    Hi,

    is there a possibility we can have also FTP details?

    Best regards,
    Basilis

    August 20, 2018 at 1:59 am #999134
    itaoitao

    Hello.
    I will also say “Saving didnt work! Please reload the page and try again”.

    We did not improve even with past answers.

    please help me.

    Thank you.

    • This reply was modified 6 years, 3 months ago by itaoitao.
    August 20, 2018 at 5:40 am #999165
    Vinay

    Hi,


    @itaoitao     please create a new ticket and share your login details in private so only mods can view it.


    @lightsites     I checked your site and I’m able to save the theme settings without any issue. Please see the screenshot attached below.

    if you have any issue with it please let us know exactly what are you trying to change and when do you see an error.

    Best regards,
    Vinay

    August 20, 2018 at 7:03 am #999177
    itaoitao

    Hello. Vinay
    Thank you for your reply.

    If you try to change the ENFOLD logo the following ERROR indication will appear.

    “Saving didnt work! Please reload the page and try again”

    Although editing is possible within fixed page, ENFOLD setting can not be changed.

    I will tell you my private login information.

    Best regards,

    August 20, 2018 at 7:05 am #999178
    itaoitao
    This reply has been marked as private.
    August 20, 2018 at 9:08 am #999226
    Dude

    Hi,

    When I try to access the admin page I just get this error: “403 Error
    現在、このページへのアクセスは禁止されています。
    サイト管理者の方はページの権限設定等が適切かご確認ください。”

    Probably you’re blocking the access to the /wp-admin/ folder. This also breaks the theme settings page because we use the /wp-admin/admin-ajax.php to submit the settings data. Please make sure no firewalls and wordpress plugins (i.e. wordfence) block the access to this folder. This article may help you to troubleshoot the problem: https://givewp.com/documentation/core/frequent-troubleshooting-issues/admin-ajax-blocked/

    Best regards,
    Dude

    August 20, 2018 at 11:12 am #999297
    lightsites

    Note:
    In my case, the client eventually pointed the domain and everything now works perfectly, Theme Settings and all.
    That said, it would be helpful to figure out what caused the initial issue (especially since it happened only in Theme Settings.

    • This reply was modified 6 years, 3 months ago by lightsites.
    August 20, 2018 at 11:44 am #999310
    Dude

    Hi,

    It’s hard to say; maybe a redirect/rewrite rule broke the ajax submission. I’m glad it works now.

    Best regards,
    Dude

    August 20, 2018 at 1:27 pm #999338
    itaoitao
    This reply has been marked as private.
    August 20, 2018 at 4:51 pm #999491
    itaoitao

    Hello. Vinay
    Thank you for your reply.

    You can now edit it.
    The problem was solved.
    I’m very happy.
    Thank you very much.

    August 20, 2018 at 6:46 pm #999553
    Jordan Shannon

    Hi,

    I’m glad you were able to get this resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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  • The topic ‘Theme Settings Won't Save: "Saving didn't work! Please reload the page and…"’ is closed to new replies.