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  • May 10, 2021 at 11:29 pm #1299498
    JMDP

    Hi,
    I hope the whole kriesi team is fine!

    I have a (bad) issue while setting my homepage in Theme settings. I try to change the home page with another one (for example https://ironmanech.com/ironmanech-2019-copy/), Enfold says OK, save it, but when testing this new home page, the page breaks and the link becomes
    https://ironmanech.com/2021-ironmanech-accueil/ which is a former page which doesn’t exists anymore.

    So, theme settings should be OK, says it is, but follows a wrong link.
    By the way, the pages list in theme settings, doesn’t appears as being exhaustiv. (not sure, but)

    It’s a sport event that we hope to relaunch this year (if..autorisation are granted…cross fingers), and I have to review the whole site. I’m stuck to this pb
    Your help would be very appreciated…

    Thank you in advance.

    May 11, 2021 at 6:30 am #1299564
    Nikko

    Hi JM,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    May 11, 2021 at 11:00 am #1299641
    JMDP
    May 13, 2021 at 5:31 am #1300008
    Rikard

    Hi,

    Thanks for the login token. First off, could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also please make sure that you are running PHP 7.2 or higher on the server.

    Best regards,
    Rikard

    • This reply was modified 3 years, 7 months ago by Rikard.
    May 13, 2021 at 4:14 pm #1300179
    JMDP
    This reply has been marked as private.
    May 15, 2021 at 1:22 am #1300441
    JMDP
    This reply has been marked as private.
    May 16, 2021 at 8:07 am #1300510
    Rikard

    Hi,

    Thanks for the update. I tried adding your token to the theme options, but it seems like it doesn’t have the correct permissions. Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Rikard

    May 16, 2021 at 12:40 pm #1300543
    JMDP
    This reply has been marked as private.
    May 16, 2021 at 3:08 pm #1300553
    JMDP
    This reply has been marked as private.
    May 16, 2021 at 4:46 pm #1300567
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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