Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • November 27, 2019 at 3:52 pm #1160667
    LorbeerDesign

    Dear Support Team,

    I have a problem registering an Envato private token.

    The following error message is output: Screenshot
    I have already generated a new token and tried again. Unfortunately without success.

    What else could I do to solve the problem?

    Thanks for your help and best regards
    Katrin

    November 27, 2019 at 7:06 pm #1160769
    Victoria

    Hey LorbeerDesign,

    Please have a look at the following links:

    Theme Registration

    Envato Private Token Error

    If you need further assistance please let us know.
    Best regards,
    Victoria

    December 10, 2019 at 10:23 am #1164356
    LorbeerDesign

    Hello Victoria,

    I’ve tried all the steps to make the API-Token running. However, the following errors appear:
    Screenshot 1
    Screenshot 2

    What else can I try to activate the API?

    Best regards,
    Katrin

    December 10, 2019 at 1:54 pm #1164402
    Yigit

    Hi Katrin,

    Are you inserting your Personal Token in Enfold theme options > Theme Update tab?

    Best regards,
    Yigit

    December 11, 2019 at 9:52 am #1164759
    LorbeerDesign

    Hi Yigit,

    yes, I did that. I’ve also created a new private token several times. But no success.

    Best regards,
    Katrin

    December 11, 2019 at 3:00 pm #1164834
    Yigit

    Hi,

    Could you please create temporary admin logins and post them here privately so we can check with our Personal Token? That way we can understand if it is related to server settings or to Personal Token :)

    Best regards,
    Yigit

    December 12, 2019 at 12:00 pm #1165169
    LorbeerDesign

    Hello Yigit,

    thanks for your help. In the private content you will find all the information :-)

    Best regards,
    Katrin

    December 13, 2019 at 9:48 pm #1165661
    Victoria

    Hi Katrin,

    Did you make sure that your token has the correct permissions? https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Victoria

    December 16, 2019 at 9:38 am #1166269
    LorbeerDesign

    Hello Victoria,

    yes the permissions are set correctly. Just looked again.
    Unfortunately, it has to be something else.

    Thank you for your answer and best regards,
    Katrin

    December 16, 2019 at 1:55 pm #1166377
    Yigit

    Hi,

    I just tried with my own Personal Token but i received the same errors.

    Please contact your hosting provider and ask them to whitelist api.envato.com. They might be blocking it for security reasons.

    Best regards,
    Yigit

    December 17, 2019 at 10:00 am #1166767
    LorbeerDesign

    Hello Yigit,

    thank you for your answer and your effort! Then I write a message to our hosting provider.

    best regards,
    Katrin

    December 17, 2019 at 4:46 pm #1166913
    Yigit

    Hi,

    I hope this solves the issue! We are going to keep the thread open and wait to hear from you :)

    Best regards,
    Yigit

    December 19, 2019 at 12:46 pm #1167695
    LorbeerDesign

    Hi,
    our hoster has updated the Linux distribution of the server.
    The cause of the problem was probably the incompatibilities of the versions of OpenSSL with cURL.

    Now the token API works :-)

    Best regards,
    Katrin

    December 19, 2019 at 1:32 pm #1167719
    Nikko

    Hi Katrin,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 14 posts - 1 through 14 (of 14 total)
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