March 11, 2016 at 11:20 pm #597082
I cannot seem to get my Theme Options to save when trying to upload a logo or favicon.
I recently migrated the site from DreamHost to HostGator but all of the other images seem to be working/uploading just fine.March 12, 2016 at 3:20 am #597113
Please provide us a link to your website and login information. You can post the details in the Private Content section of your reply. For now, please deactivate all plugins specially cache and minify plugins then test it on another browser or computer.
JordanMarch 12, 2016 at 5:12 pm #597225
I tried disabling all of the plugins and it made no difference. :(
Here’s the login info. (private)March 12, 2016 at 10:27 pm #597286
You need to increase your memory limit to php.
Can u please ask your hosting provider to do it 256?
Thanks for your patience
BasilisMarch 12, 2016 at 11:41 pm #597293
I increased the memory limit and it still didn’t work. I’ve attached a screenshot that shows the increase DID work but the theme options panel is still not saving the logo. The logo IS successfully in the media library. It just seems like those boxes won’t work.
I’ve used Enfold on many sites and never had this issue. Do you think it has something to do with the virtual hosting? Is there a css workaround I could use until we launch?March 13, 2016 at 11:05 pm #597440
UPDATE: I was trying to remove the theme’s backlink (http://kriesi.at/documentation/enfold/change-the-footer-text-and-link/) but that wouldn’t save either. So its not image related, nothing in the Theme Options seems to save. :(March 15, 2016 at 7:38 am #598212
Thanks for the feedback. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/
RikardMarch 15, 2016 at 4:47 pm #598486
I just tried this. It made no difference. We are supposed to launch Thursday.
Thanks for your continued efforts!March 18, 2016 at 4:45 pm #600389
there might be some corrupted files, so please delete all theme files completely via FTP instead of just overwriting them, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
AndyMarch 18, 2016 at 5:54 pm #600466
How can we login to the site? I’d like to login to the site (#post-597225) but the wp-admin is not found.
IsmaelJune 19, 2019 at 7:28 pm #1111667
This appears to be an issue with the ModSecurity associated with Hostgator shared hosting. There is no way to disable.June 20, 2019 at 12:49 am #1111755
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