-
Posts
-
Hi,
I’m using Enfold Child 3.0.1 but my Theme Option menu doesn’t work anymore. The menu folds out but for all options I only see the general option. I can’t get access to Advanced Styling or any of the other options. I know it’s been working before but it’s a long time since I’ve used it. (I have a screenshot of how it looks that I can send to you, if you want)
Do you know how get access to the options again?
Web page is http://www.copenpsyk.dk and right know I want to change the colors of the buttons in the top menu.
And how do I become a member? I don’t think I have a licence key.Hey Ola,
Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.6.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
You can register on the support forum here: https://kriesi.at/support/register/. If you don’t own a license of the theme then you can get one here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Best regards,
RikardHi again. I’ve now bought a new license: Enfold – Responsive Multi-Purpose Theme
Regular License
6 months support (expires on 05 May 2021)
(I have the purchase code, if you need it)
But uploading it as the zip file it is, doesn’t work. (Today you don´t need a plugin in WP, but the function is buildt in, in the latest versions).
Should I extract anything before uploading?
And can I let my old themes stay during the new setup? I’m using Enfold Child. But also have Enfold in the theme folder.
Hope you can help. Thanks in advance!
best regards
OlaHi Ola,
Can you try to do the following:
Login to ThemeForest and download the Enfold theme.
1. Right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.
Best regards,
NikkoThanks Nikko.
The installation worked :-) But I have a few questions:1. For updating the theme I should enter my ‘Private token’ in WP. But I can’t login to the generate-token-site. (Could not load signed in user profile: The API returned an error (403 – )). Can you help me with that?
2. In WP it says I’ve got: Your PHP version: 7.4.12, and Your current Parent Theme (Enfold) Version Number is 4.7.6.4. Is that all right?
3. I’ve added a 3rd column in the footer where I want to link to certaint pages. But it only shows links to som blog posts. How do I change that?
Thanx!
Best regards
OlaHi Ola,
1. 403 (forbidden error) may be caused by your firewall (this error is related with security settings). Can you give us temporary admin access, so we can check it?
2. Yes, that’s all right.
3. Try to use the Pages widget, if you have already done so (we’ll try to check on it as well, when we get some access)Best regards,
NikkoHi Copenpsyk1,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Ola,
I have received the login link and username in private content.
Just post the password in private content as well, this will not be shown to other people, only you and all moderators :)Best regards,
NikkoHi Copenpsyk1,
Thanks for providing the admin access.
You’ll need to follow the three steps mentioned in our documentation: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
Once the token is generated, use it to fill in Enter a valid Envato private tokenBest regards,
NikkoHi Ola,
I tried to login to themeforest using the login you gave however it requires a passcode:
Your sign in attempt seems a little bit different than usual. This may have been because you are signing in from a new location or from a different device.Try asking for assistance from envato/themeforest support.
Best regards,
Nikko
- The topic ‘Theme Options missing’ is closed to new replies.