Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1411968
    BSL
    Guest

    Hello

    We are taking over a site that uses your theme, it’s currently running version 4.2! The existing supplier is saying they don’t have the login to get the updates for it because they took it over from the person that originally built it and both previous companies are no longer trading.

    Can you help?

    #1411990

    Hey BSL,

    We can’t help you with lost account details unfortunately. I would suggest that you purchase your own license on Themeforest, then follow the instructions below on how to update from the version you are running.

    The update to 5.6.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1413041
    This reply has been marked as private.
    #1413064

    Hi refractiv,

    The staging site you linked to is not loading at all on my end, maybe there is a spelling error in there?

    Best regards,
    Rikard

    #1413074
    This reply has been marked as private.
    #1413083

    Hi,

    Thanks for that. I see that you are overriding header.php in your child theme, please try replacing that file with the same file in the parent theme. You can add your customisation back in after that.

    Best regards,
    Rikard

    #1413111
    This reply has been marked as private.
    #1413183

    Hi,

    Thank you for the update.

    Do you know why the new theme has caused the top bar and the text size to display differently?

    This issue is likely caused by modifications made in the header.php file. It is possible that the previous developer edited the template, and those changes were lost when you replaced it with the current version.

    To adjust the text size, please modify the settings in Enfold > General Styling > Fonts or make changes to the element styles in the Advanced Styling panel.

    Best regards,
    Ismael

    #1413223
    This reply has been marked as private.
    #1413254

    Hi,

    Thanks for the update. You can set the default font size under Enfold->General Styling->Typography. If you need more advanced settings than the ones available there, then you can go to Enfold->Advanced Styling.

    Best regards,
    Rikard

    #1413298
    This reply has been marked as private.
    #1413335

    Hi refractiv,

    I’m glad that Rikard could help you :)
    Please let us know if you still need further assistance on this topic or if we can close it.

    Best regards,
    Nikko

    #1413471
    This reply has been marked as private.
    #1413488

    Hi,

    Thanks for the update, we’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 14 posts - 1 through 14 (of 14 total)
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