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  • July 30, 2022 at 9:03 pm #1359958
    Steven Ridder
    Guest

    Hello,

    I took over the support of a website. The theme “Enfold Child” is installed there (version 4.9.2.3)

    Updating to version 5.1.1 will destroy the website. FatalError.

    How do I solve the problem?

    I think I have to update the website step by step.

    Kind regards
    Steven

    July 30, 2022 at 9:59 pm #1359964
    Mike

    Hey Steven Ridder,
    Thanks for your question, typically this occurs when the child theme has a custom header.php or footer.php that is out-of-date, try saving these files to your computer for fallback and delete the ones in the child theme directory.
    Another possibility is some other custom file in the child theme directory or a function in the child theme functions.php
    You could save your child theme to your computer for fallback and then replace it via FTP with a new one and then add the old child theme functions one at a time until you find the Fatal Error.
    If you have further questions please log in to the support forum and create a new thread and we will gladly try to help you. The contact form is not intended for support requests. Thank you for using Enfold.

    Best regards,
    Mike

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