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AuthorPosts
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December 12, 2018 at 6:16 pm #1044440
Hello, the The arrow on the color section stopped working, it does not roll down anymore.
please see the link on privateDecember 13, 2018 at 1:13 am #1044639Hey Melanie,
I’m getting some js errors in the web console:
Failed to load resource: the server responded with a status of 409 (Conflict)
Can you try disabling all plugins (flush out cache first if you have a caching plugin), then check if the issue still persists.
If not, enable the plugins one by one to know which causes the conflict.Best regards,
NikkoJanuary 9, 2019 at 4:34 am #1051566Hello, sorry for my late reply.
I only have one plugin contact form 7 and the arrow it is still not workingJanuary 9, 2019 at 9:57 am #1051675Hi mela1989,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoJanuary 9, 2019 at 4:44 pm #1051914Hello, please se the user details on private
January 9, 2019 at 4:45 pm #1051915I forgot the link is
January 12, 2019 at 2:21 pm #1053078Hi,
Please do check it now, I tested with Chrome and seems to be working as should.
Best regards,
BasilisJanuary 18, 2019 at 11:12 pm #1055703Hello,
it is still not working.January 19, 2019 at 1:48 pm #1055853Hi,
Thank you for contacting us.
You are currently running an outdated version of the theme. Please update your theme tot he latest version by going to the WordPress dashboard > Update
Please check the theme update section of the docs for more info.After updating your theme please register using the Envato token.
After updating the theme the javascript should load properly :)
Best regards,
VinayJanuary 19, 2019 at 4:01 pm #1055873This reply has been marked as private.January 20, 2019 at 11:06 am #1056115Hi,
Sorry for the problem. The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
Also please read this thread: https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/
Best regards,
Rikard -
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