Text block not editable

Hey Rikard,
I’m sorry that I haven’t seen your answer until now – as I came back to your support site because a more severe Issue is concerning us (resp. our client):
On the subpage listed in the private data we are using content sliders in several sections. Different sections have different content sliders and in the backend we can see them.
But the frontend is showing only the first content slider in all of the sections where we have built in different content sliders.
Is this a known issue? What can we do?

We have created this subpage in june 2020 and it has worked well a lot of month. Unfortunately I don’t know, when the failure has occured for the first time – our client’s it-section manages the main changes and the updates, too.

btw: The minor issue mentioned earlier in this support thread still exists, maybe you can have a look on this, too.

Kind regards
Armin

Hi, Rikard,
thank you for your immediate answer, although I haven’t looked up your first reply earlier.

Thank you, too, for presenting a solution for the content slider issue.

Unfortunately I couldn’t activate the content of the content slider by saving it. I tried several ways: First I tried to save all remaining content sliders from the third one on at one time, and then updating the page. Then I tried it one by one. Then I tried it by saving the separate slide elements before. In all of these trials I emptied the cache before viewing the updated page. Content of the content sliders remain the same. Then I tried it by using your user account – same result. Then I tried it by creating a brand new account. Again the same.

Now I have to ask you again. And I have updated the permissions for your account – not only for the content slider issue but also for the textbox one.
I’m very interesting in the reason – and its solution, too..

Kind regards
Armin

Hi,
thank you for repairing the content slider contents. Obviously there has been no reason to be seen, why I couldn’t update these content sliders, hasn’t it? As we will duplicate the page to produce a version in netherland language, I’m afraid that we will have the same problem again. Maybe this can be a browser problem? We are using safari to edit the page but until the issues occuring we havent’d hat such a or similar problems.

Concerning the text block that isn’t editable: It is not the page you cited in the private section but our privacy page – see link below.

Kind regards
Armin

Hi,

thank you for your reply. Concerning the text block: Unfortunately we will need the iframe-element. It referres (or should refer) to the specific part of the matomo installation on the site’s server where the user can set a hook to block tracking.
I haven’t been in the matomo installation for a while, possibly the provider has changed something and this results in the 404 failure.

Concerning the content slider failure: Fine that it works now. But what is about it, when I have to deal with this page and the phenomenon will occur again? But we will see. I have to edit it in the following few days and if I had this issue again I will return to the thread.

Kind regards
Armin

Hi, Rikard,

thank you for your reply. I will try the hint with the code block.

But first I’ve to come back to the more urgent issue with the content slider. We have copied the page while producing some single pages in dutch language. As you can see in the link below the same phenomenon has occured again, but this time only the content of the first content slider appears in the place of the second one, too at the front end instead of the texts we stored in the backend. From the third one on the content sliders of the backend are showing the right content.

Thank you again for your support.

Kind regards
Armin

Hi, Rikard,
thank you for your answer. Unfortunately theme-update hasn’t changed the phenomenon.
As we haven’t direct access to the customer’s account at the hoster to create a new ftp-account for ourselves, it will last a while to provide you with a temporary ftp access. But I’ll come back as soon as possible.

Kind regards
Armin