Viewing 12 posts - 1 through 12 (of 12 total)
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  • June 16, 2015 at 1:07 pm #460013
    mmsdev

    All of the Testimonials on my site regardless of which option we use randomly stop working.
    If you refresh the page they come back for bit then if you go round the site through a few pages and come back it is gone again.
    This happens on any page that has a testimonial block on it.

    Refresh the page and its back…
    EG
    Image and video hosting by TinyPic

    : Image and video hosting by TinyPic

    Further investigation show that other sections stop working after the page has fully loaded. on this same page we have a slider that stops also.

    • This topic was modified 9 years, 6 months ago by mmsdev.
    June 16, 2015 at 7:15 pm #460298
    Elliott

    Hi midischool!

    Let’s try the following.

    1. Deactivate all plugins and clear your browser cache.

    2. Completely delete Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest. This will ensure all of the files are updated.

    3. Activate Enfold instead of the child theme.

    If the above three steps do not help then send us a WordPress login and we’ll take a closer look.

    Cheers!
    Elliott

    June 17, 2015 at 1:23 pm #460723
    mmsdev
    This reply has been marked as private.
    June 17, 2015 at 11:23 pm #461013
    mmsdev

    I have found a few these threads …

    https://kriesi.at/support/topic/rotator-headline-testimonials-hang/

    https://kriesi.at/support/topic/testimonial-slider-large-issue-on-safari/

    It is also the same on your own demo site in safari

    • This reply was modified 9 years, 6 months ago by mmsdev.
    June 19, 2015 at 1:30 am #461642
    mmsdev

    Are we any closer to getting this sorted? it did say it would be addressed in the next last update…

    June 19, 2015 at 4:09 pm #462015
    Andy

    Hi!

    I reported this issue again to Kriesi. Let’s wait for an answer from him and thanks for being patient with us.

    Cheers!
    Andy

    June 22, 2015 at 4:40 pm #462911
    mmsdev

    Ok yet another Enfold update but no fix for the Safari issue???

    2015 June 19th – Version 3.2.1
    – improved: the visual site preloader works faster and more reliable now
    – fixed: an image size problem with portfolio gallery thumbnails
    – fixed: Vimeo API was updated to fix vimeo video autoplay
    – added: rel=‘nofollow’ to comment links

    June 23, 2015 at 9:55 am #463204
    Ismael

    Hey!

    I’m sorry but this problem with the testimonial element is quite “erratic” as Kriesi put it or random so it’s pretty difficult to find what’s causing the issue. I can’t even reproduce it on my safari browser. We will give you an update once it is fixed. Thank you for your patience.

    P.S: If it really bugs you, temporarily, you can replace it with the content slider which is stable across all browsers.

    Cheers!
    Ismael

    June 25, 2015 at 8:11 pm #464683
    mmsdev

    The content also stops!!

    June 28, 2015 at 8:12 am #465454
    Ismael

    Hey!

    I’m sorry but are you saying that the content slider have the same issue? What is the current version of safari? And what is your OS?

    Regards,
    Ismael

    June 29, 2015 at 11:02 pm #466093
    mmsdev

    Sorry its actually the testimonials that stop and disappear and also the Fullwidth Easy Slider.

    Please see video.

    All plug ins are up to date, enfold and wordpress too.
    The testimonials that stop and disappear have been raised on a few threads as i have mentioned, maybe people have just not noticed the Fullwidth Easy Slider’s too, but they 100% do.

    Os X Yosemite
    10.10.3
    Safari 8.06
    Tried on 3 iMacs and Two macbook pros.

    July 1, 2015 at 11:37 am #466898
    Andy

    Hi!

    thank you for making us aware. Kriesi needs more time to investigate and to find a fix for this issue. We will inform you about a fix in the future. Again, thanks a lot!

    Best regards,
    Andy

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