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  • April 26, 2015 at 8:18 pm #434909
    radugidei

    Rotator headline hangs when navigating away from the tab and coming back. The rotating part of the text is simply not showing. Same with the auto-play testimonials.

    April 27, 2015 at 3:32 pm #435314
    Rikard

    Hey radugidei!

    Could you provide us with a link to the site in question so that we can take a closer look please? Also, what browser are you using to reproduce the error?

    Regards,
    Rikard

    April 27, 2015 at 3:38 pm #435319
    radugidei
    This reply has been marked as private.
    April 28, 2015 at 5:55 am #435783
    Rikard

    Hi!

    I tried reproducing the error by loading the site then navigating away and going to another tab and back but it all displays fine on my end using latest Safari/OSX. Are there any special steps to reproducing? Try clearing your browser cache and reload a few times to see if that helps.

    Regards,
    Rikard

    April 28, 2015 at 10:43 am #435899
    radugidei

    hi rikard,
    There are no special steps to reproduce unfortunately, as soon as I navigate away or even switch to a different program like Mail, all the animations on the page hang.
    i’ll try clearing the cache, but i just noticed it happens on my iPhone 6 as well (iOS 8.2) but a bit differently : the rotator headline still works, but the testimonials slideshow disappears just like on desktop. All i did was open a new tab with a different site, then went back to it.

    April 29, 2015 at 5:00 am #436470
    Rikard

    Hi!

    Thanks for the info, I’ve asked the rest of the team to take a look as well.

    Regards,
    Rikard

    April 29, 2015 at 5:12 am #436478
    djshortkut

    I’m also experiencing the same issue as radugidei with the testimonial slideshow on my Mac in Safari 8.0.5 Anytime a new tab is opened and then you come back to the page the testimonial slideshow disappears. This also happens on the enfold demos.

    April 29, 2015 at 1:55 pm #436649
    iflw-gmbh

    Hi all,

    same problem here using OS-X 10.9.5 and Safari 7.1.5.
    Works with Firefox 37.0.2.

    p.s. Rotator headline and testimonials hangs on iPhone 6 with IOS 8.3, too.

    Regards,
    Joe

    April 30, 2015 at 8:56 am #437237
    Rikard

    Hi!

    Sorry for the trouble, we’re still investigating why this is happening on Safari. The javascript still executes as it seems after leaving the tab/minimising window, but for some reason Safari does not fire the transition.

    Best regards,
    Rikard

    May 10, 2015 at 10:35 pm #442154
    radugidei

    Hi Rikard,
    Thanks for the update, any progress on this bug ?

    May 20, 2015 at 6:27 pm #447368
    Elliott

    Hey!

    I don’t have a Mac to test on but I checked in Safari on Windows but couldn’t reproduce it there. Must be just a OSX issue. I flagged this for Kriesi as well.

    Best regards,
    Elliott

    June 2, 2015 at 5:10 pm #453219
    Kriesi

    Hey!

    Its actually a safari issue that we are aware of. We are currently gathering infos from various users and once we have a solution we will include it in the next update :)

    Thanks for your patience on this one, it actually seems to be a tricky problem that might be caused by the macs energy saving…

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