Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 19, 2015 at 8:24 pm #414807
    djshortkut

    On my homepage I have a testimonial slider (large) towards the bottom of the page. I noticed that if I open another tab in my Safari browser and then go back to my website the testimonial slider vanishes and the only way to get it back is to refresh the page. (See Image) This also happens on your demo below as well. I am using Safari 8.0.4 with Yosemite 10.10.2 Wondering if there is a way to fix this issue right now. If not, I at least wanted to report this so you can come up with a fix in the near future. Thanks!

    http://kriesi.at/themes/enfold-startup/

    March 21, 2015 at 6:10 am #415645
    Ismael

    Hey djshortkut!

    Thank you for the heads up.

    I was not able to reproduce the issue on Windows 7 and 8 Safari, I’ll ask the rest of the support team to take a look.

    Regards,
    Ismael

    April 27, 2015 at 5:48 pm #435463
    djshortkut

    This is happening on my Mac running Yosemite 10.10.3 and Safari 8.0.5 I noticed another user reported the same issue here.

    https://kriesi.at/support/topic/rotator-headline-testimonials-hang/

    April 29, 2015 at 10:18 am #436564
    Ismael

    Hey!

    Issue seems random and unique to few installations. Is this happening when the testimonial element is the only content inside a page? Please create a test page with only the testimonial element. Let us know if the issue is still happening.

    Regards,
    Ismael

    April 29, 2015 at 11:02 pm #437111
    djshortkut
    This reply has been marked as private.
    April 30, 2015 at 7:52 pm #437744
    Yigit

    Hey!

    I could not reproduce the issue on my end on OS X 10.10 on Safari Version 8.0.2. I will ask @andy to check your site on his Mac.

    Cheers!
    Yigit

    April 30, 2015 at 10:36 pm #437832
    Andy

    Hey!

    Kriesi told me that he is still investigating on this issue. As it’s happening only on Safari and not even every time, it’s quite difficult to find a solution. Thanks for being patient!

    Best regards,
    Andy

    May 12, 2015 at 1:57 am #442771
    djshortkut

    Thanks for the update Andy! Some more info that may help Kriesi. I noticed that if tabs are already open within Safari you can go back and forth between the tabs without any issue. The issue arises when you open another tab and load content onto that tab from another website. Simply opening the tab doesn’t affect it, it’s only when you load a website to that tab.

    FYI I also noticed that this affects the headline rotator as well. Hopefully this helps to find a solution.

    May 12, 2015 at 12:10 pm #442950
    Andy

    Hi!

    thanks a lot for your input. I will forward it to Kriesi. Hopefully he can find a solution soon!

    Regards,
    Andy

    September 15, 2015 at 1:32 am #503087
    djshortkut

    Wondering if you were ever able to find a solution for this issue. I noticed there were a couple of other threads on this so it seems to be affecting other users as well.

    One other thing I noticed is that the same thing happens with the caption title, caption text, and buttons on full screen video sliders and fullscreen image sliders where all of the content over the slide will disappear when you navigate to another page.

    Hopefully there will be a fix coming for this soon because I have had some complaints about it from users. Thanks!

    September 16, 2015 at 7:38 am #503832
    Basilis

    Hi!

    The issue is still on our tracking and we are handling it.
    Will try to have issue fixed, but we need to locate exactly where it is as it is not happening all the time

    Thanks a lot for your patience

    Best regards,
    Basilis

    November 4, 2015 at 6:22 pm #530330
    Kriesi

    Hi!
    should be fixed with the next update ;)
    Best regards,
    Kriesi

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  • The topic ‘Testimonial Slider (Large) Issue on Safari’ is closed to new replies.