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  • #786615

    My saved templates are not loading once selected. I’ve tried loading a template and then updating the page but the layout does not update. I tried refreshing the front side in case it was just the back end that was not updating but no luck there either.

    Am I missing something?

    • This topic was modified 1 year, 5 months ago by  danldurall.

    Hey danldurall,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,


    Hi Andy,

    See below. Be aware, I have two other support tickets out with requests for the same admin login; not sure if multiple users on same login will cause an issue or not.


    The templates in questions are:


    Please, please, please do not delete these.



    Never mind, I just figured this out. I thought the template would REPLACE my current layout, but it ADDS it to the bottom, and I wasn’t seeing that because it was below the bottom edge of browser.



    Happy you could solve it
    Let us know if there is anything else we can do for you, by opening a new ticket.

    Best regards,

Viewing 6 posts - 1 through 6 (of 6 total)

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