January 19, 2021 at 10:35 pm #1273841
I have taken over a website with Enfold v. 4.5.3 and would like to update the theme to the latest version. For this I bought Enfold 4.7 and extended support from Envato. But how can I update the old theme? I can’t find any information or buttons as described in the documentation “How to update your enfold theme”.
Kind regardsJanuary 20, 2021 at 6:19 pm #1274146
Here are the docs for you:
If you don’t find the answer here, we can help you with the update.
Please make a full website backup and share your WordPress credentials in private.
VictoriaJanuary 21, 2021 at 11:31 pm #1274545
thank’s for support! Now I was able to update the theme (via ftp) and all looks right, but I get an error message in the update section after inserting my token:
Token erneut validieren oder entfernen
Als wir das letzte Mal das Token überprüft haben, konnten wir keine Verbindung zu Envato herstellen:
Auf die Einkäufe konnte nicht zugegriffen werden
Auf den Benutzernamen konnte nicht zugegriffen werden (wird nur zu Ihrer Information benötigt)
Auf E-Mail konnte nicht zugegriffen werden (wird nur zu Ihrer Information benötigt)
Following errors occurred:
Einkäufe Ihr privater Token ist ungültig.
username Ihr privater Token ist ungültig.
email Ihr privater Token ist ungültig.
Purchases: A problem occurred accessing your purchases. Unable to check for updates.
Do you have a solution for this?
RolandJanuary 22, 2021 at 5:29 am #1274603
Yes, you have some permission issues, please make sure the token has the following permissions enabled:
- View and search Envato sites (checked by default)
- View your Envato account username
- View your email address
- View your account profile details
- Download your purchased items
- Verify purchases of your item
- List purchases you’ve made
You can read the full instructions here: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
NikkoJanuary 22, 2021 at 1:21 pm #1274690
I did what you described and as it is described in the link you sent. After that I copied the token and pasted it into the theme update section. But the error still occurs.
What can I do now?
RolandJanuary 22, 2021 at 2:29 pm #1274723
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
VictoriaJanuary 22, 2021 at 3:05 pm #1274751
here it is.
January 22, 2021 at 6:03 pm #1274821January 22, 2021 at 9:32 pm #1274862
- This reply was modified 1 month, 2 weeks ago by suriagraphik_2019.
sorry, there was copy & paste mistake in the password. Here the correct passwort.
RolandJanuary 24, 2021 at 4:28 am #1275013
Thanks for that. You haven’t added a token to the backend under Enfold->Theme update, all I see is what I pasted in private. That should be a long code, not a user name or anything like that. Please try following this again: https://kriesi.at/documentation/enfold/theme-registration/
RikardJanuary 24, 2021 at 10:30 pm #1275128January 25, 2021 at 4:11 am #1275163
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