Viewing 10 posts - 1 through 10 (of 10 total)
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  • December 15, 2018 at 9:48 pm #1045735
    ideance

    Hello,

    I would like to get to your attention a small bug in the newest release of Enfold theme. The tabs set with “Initial Open” option to “0” (all tabs closed) are ignoring it displaying the first tab.

    Is there any fix for this issue until a new update of the theme is released?

    Thank you!

    P.S: I’m using WP 5.0.1 and Enfold 4.5.1

    December 16, 2018 at 3:17 pm #1045909
    Victoria

    Hey ideance,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    December 16, 2018 at 10:59 pm #1046081
    ideance
    This reply has been marked as private.
    December 17, 2018 at 4:13 pm #1046358
    Victoria

    Hi ideance,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    December 17, 2018 at 5:15 pm #1046387
    ideance

    Hello,

    No, this does not sort out the issue. I deactivated all plugins at once. It’s a development server. The tabs still shows up.

    December 18, 2018 at 6:55 pm #1046977
    ideance

    Hello,

    Any updates on this issue? Thank you!

    December 19, 2018 at 5:23 pm #1047259
    ideance

    I’m under payed support, is this how long it takes for the issue to be looked at? Nobody even bothered to take a look. Why I’m throwing my money on support in this case?

    December 20, 2018 at 7:26 pm #1047888
    Basilis

    Hi,

    First if all, we appreciate your patience and your understanding as we need to go through all the tickets. The problem is that when you post inside your ticket again and again, it goes last in the que and then we miss it. That is why it takes time to get a reply.
    Unfortunately there is no quick way or fix for that, we are really close to release a new version that fixes maintenance issues, so we appreciate your time and patience.

    Best regards,
    Basilis

    December 20, 2018 at 7:34 pm #1047897
    ideance

    So what do I do now, I post a reply or keep quiet to stay on top of the queue? lol

    I never heard of such a system that when you actually post a reply you go to the bottom of the que. What is that – a punishment? You don’t handle tasks based on hard facts – days since a ticket was open, gravity of the issue, etc.?

    Does the next theme update fixes this issue with the tabs or you’re not sure if it will make it to the next patch?

    Thank you!

    P.S: I understand that the last WP 5.0 patch created a bit of problems and a lot of support tickets are being created but at least you can have someone replying that you’re looking into the issue, etc.

    December 26, 2018 at 11:14 pm #1049115
    Basilis

    Hi,

    Yes, that issue reported previously again – we will be fixing it as soon as possible on our next release.

    Best regards,
    Basilis

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