Viewing 4 posts - 1 through 4 (of 4 total)
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  • September 14, 2020 at 8:57 am #1245685
    ComeAlivesorted

    Hi there,

    A client of ours has notified us that the tabbed elements on their website does not work on mobile – please could you assist us urgently?
    This does not make sense as we are always keeping updates and checking, it appears to be an issue with Enfold?

    Thank you in advance!

    Jamie Myburgh
    Come Alive

    September 15, 2020 at 5:30 am #1245915
    Rikard

    Hey Jamie,

    Thanks for the login details. First off, could you try updating the theme to the latest version (4.7.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    October 5, 2020 at 10:32 am #1250549
    ComeAlivesorted

    Hi Rikard,

    I have tried your solution, it does not work – in fact, it is making the problem worse on all sorts of screens.
    I have had to remove your CSS code as it was worse off than before.
    Please can you guys sort it out asap we have a very angry client?

    Kind regards,
    Jamie Myburgh
    Come Alive

    October 6, 2020 at 7:45 am #1250741
    Rikard

    Hi,

    Thanks for that. The element in question does work on my end, but not as it does by default. I tried to temporarily remove all your custom CSS, and it works as excepted after that. Please try to review the custom CSS you have added to determine what is causing the problem.

    I’m not sure what CSS you are referring to, as I haven’t given you any in this thread.

    Best regards,
    Rikard

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