Viewing 8 posts - 1 through 8 (of 8 total)
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  • #728350

    Hey there,

    it is impossible to reply to requests from your support staff because the forum is closed. Let me know how to change that. We are a business and this not a hobby so we rely on a fast response.

    Thanks and appreciated,


    Hey Elmar!

    It seems to work fine on my end. I attached screenshots in private content field. I noticed that you mentioned update was 3.8. Currently the latest version is 3.8.4. Can you please firstly update Enfold to the latest version – on stating site and check if issue remains?

    Also, please note that this is not just a hobby for us either. However, this is the only holiday we have. It boosted our performance in the past and i am pretty sure it will in future as well :)



    Hey Yigit,

    I am all for a holiday. It is just frustrating to not be able to reply on a thread when someone needs a reply from your staff. I completely understand that you close it for new requests.

    Sorry for the staging site not being updated. I pulled a new image from live and forgot about it. I just updated ONLY the theme. Now you can see what I meant.

    It would be great if you could change this behaviour or at least make it configurable so that portfolio is able to be based on root instead of the blog link.




    I added following code to functions.php file of your child theme

    function av_change_portfolio_slug($args){
        	global $avia_config;
    	$labels = array(
    		'name' => _x('Portfolio Items', 'post type general name','avia_framework'),
    		'singular_name' => _x('Portfolio Entry', 'post type singular name','avia_framework'),
    		'add_new' => _x('Add New', 'portfolio','avia_framework'),
    		'add_new_item' => __('Add New Portfolio Entry','avia_framework'),
    		'edit_item' => __('Edit Portfolio Entry','avia_framework'),
    		'new_item' => __('New Portfolio Entry','avia_framework'),
    		'view_item' => __('View Portfolio Entry','avia_framework'),
    		'search_items' => __('Search Portfolio Entries','avia_framework'),
    		'not_found' =>  __('No Portfolio Entries found','avia_framework'),
    		'not_found_in_trash' => __('No Portfolio Entries found in Trash','avia_framework'),
    		'parent_item_colon' => ''
        $permalinks = get_option('avia_permalink_settings');
        if(!$permalinks) $permalinks = array();    
        $permalinks['portfolio_permalink_base'] = empty($permalinks['portfolio_permalink_base']) ? __('portfolio-item', 'avia_framework') : $permalinks['portfolio_permalink_base'];
        $permalinks['portfolio_entries_taxonomy_base'] = empty($permalinks['portfolio_entries_taxonomy_base']) ? __('portfolio_entries', 'avia_framework') : $permalinks['portfolio_entries_taxonomy_base'];
    	$args = array(
    		'labels' => $labels,
    		'public' => true,
    		'show_ui' => true,
    		'capability_type' => 'post',
    		'hierarchical' => false,
    		'rewrite' => array('slug'=>_x($permalinks['portfolio_permalink_base'],'URL slug','avia_framework'), 'with_front'=>false),
    		'query_var' => true,
    		'show_in_nav_menus'=> true,
    		'taxonomies' => array('post_tag'),
    		'supports' => array('title','thumbnail','excerpt','editor','comments'),
    		'menu_icon' => 'dashicons-images-alt2'
    return $args;

    and then flushed permalink settings. Please review your website now :)

    Best regards,


    Sweet Jesus, Christmas came late this year. I still suggest that you implement this as a standard or at least as an option that can be checked. Separating the blog posts from the actual pages is a defacto standard for every non-Blogger site.

    Thanks for the quick fix, Yigit.

    Now I am stretching my luck but I´ll give it a try nonetheless and pester you with the other open ticket. Another team member answered to this request but I am unable to reply:

    I already did all this but the forward action “order now” still takes ages to complete and there is no visual hint that the server is processing the request. I would recommend to deactivate the button and have a message like “Processing…” or an ajax loading sign or whatever in order to indicate that something is actually happening.

    Enjoy your holiday… as much as you can ;-).



    Hi Elmar,

    I added following code to bottom of Style.css file of your child theme on your staging site

    .blockUI.blockOverlay:after { content: "Processing…"; font-size: 40px; color: red; width: 100%; position: absolute; bottom: -20px;  }

    Please add it to your live site and adjust it as needed :)

    Best regards,


    Yigit, thank you very much. That was outstanding support, man!

    Have a great 2017,



    Great! Let us know if you need anything else. See you on 2017! :)

    Best regards,

Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Support questions from staff cannot be answered’ is closed to new replies.