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  • #1360228

    Michael Spencer

    Hi

    I just purchased an additional 6 months of support from the Envato marketplace for my Enfold theme, several hours later I am still unable to post a question in your support forum

    My Envato item purchase code is [moved to private content]

    I am happy to share with you the invoice from Envato proving that I made this purchase, if you would like this please advise how I can share with you a PDF of the invoice

    Enclosed in the Private Content section below are my two questions – please advise if I should repost these questions to the support forum and, if so, how to do so

    Thank you

    • This topic was modified 2 weeks, 2 days ago by  Nikko. Reason: security
    #1360233

    Hi Michael,

    Thanks for contacting us!
    You can register to our forum here: https://kriesi.at/support/register/

    For #1, you can add this CSS code in Enfold > General Styling > Quick CSS:

    #top .toggle_content br {
        display: none;
    }

    We can inspect further once you registered and also give us temporary admin access to inspect the backend.

    #2, there are two approaches for it:
    a) Duplicate the video (on areas where videos show at the bottom on mobile) then edit the original video, go to Advanced (tab) > Responsive > check both Hide on small screens and very small screens.
    Move the duplicate video above the Special Heading and edit it, go to Advanced (tab) > Responsive > check both Hide on large and medium sized screens.
    b) Go to Enfold > General Styling > Quick CSS and add this CSS code:

    @media only screen and (max-width:767px) {
      .page-id-1091 #av_section_3 .entry-content-wrapper, .page-id-1091 #av_section_4 .entry-content-wrapper {
        display: flex;
        flex-direction: column-reverse;
      }
    }

    Hope it helps.

    Best regards,
    Nikko

    #1360504

    Nikko,

    Thank you so much! This is brilliant

    My access to the support forum is restored – check!

    (1) Team Member inside accordion

    Your fix resolved the problem – check!

    However, now the top padding below the accordion section title and the top of the team member images is smaller for the “Advisors” section than for the “Executives” and “Service Partners” sections – how can we make the “Advisors” section consistent?

    (2) Section sequencing on mobile

    Option (b) resolved the problem – check!

    (3) H1 Styling

    I’m using the default H1 style for the “Powering Prosperity” headline at the top of the page – as you can see, on desktop, when the browser width is fully extended and the heading is on a single row, a horizontal line appears to the right of the heading – how can I remove that?

    (4) H1 padding on mobile

    For some reason the H1 heading “Powering Prosperity” has a lot of padding below the heading and above the subsequent paragraph text – how to reduce this padding?

    (5) Wrong logo on mobile

    For some reason, we are seeing a black “SmartMoney” logo at the top of the page on mobile, but the correct white logo on desktop – how do we make the mobile logo white?

    (6) Video links not working

    At the bottom of the page is the “Customers” section, expand “Photos & Videos” and you will see a sub-head “mATM”, below that are 3 links to videos: (1) Deposit (2) Withdrawal (3) Vibration Testing – none of these links is working and I’m unable to understand why – could it be that these videos are filmed on a smartphone and are in a vertical orientation?

    Again, thanks for the amazing support!

    Best,

    Michael

    #1360563

    Hi Michael,

    You’re welcome, I could see you’re registered on the forum as well :)

    (3) H1 Styling
    Edit the Special Heading and change Heading Style from Default Style to Heading Style Modern (left)

    (4) H1 padding on mobile
    I could see this CSS code in your site (margin-bottom is set to height relative to the size of the font) which is causing the issue.

    h1 {
        font-size: 2.7em !important;
        letter-spacing: -0.1px !important;
        line-height: 1.3em !important;
        margin-bottom: 0.8em !important;
        text-decoration: none !important;
    }

    Just remove the margin-bottom or just apply it on desktop.

    For #5 & #6, please give us temporary admin access, so we can check further on the issue.
    Just post the credentials privately.

    Best regards,
    Nikko

    #1360651

    Thank you – (3) and (4) are resolved!

    #1360876

    Hi Hi Michael,

    (5) Wrong logo on mobile
    This seems to be fixed already :)

    (6) Video links not working
    The links with vimeo or youtube are converted to lightbox, there are two options that we can use to change this:
    1. Add class=”noLightbox” in the link, I have modified the page you mentioned and you can view the change by going to the content and switch from Visual to Text.
    2. The other way is to use URL shorteners like https://bitly.com/

    Best regards,
    Nikko

    #1361001

    Thanks Nikko,

    (5) this is still appearing incorrectly for me on mobile (see attached screenshots)

    Mobile = https://drive.google.com/file/d/1hH89Kel48d5X5Ins9MNJRE0EcLDgVYTn/view?usp=sharing
    Desktop = https://drive.google.com/file/d/1qvGffgjsPFhKWjP4UQfFO08Js_oUmhus/view?usp=sharing

    (6) resolved! thank you!

    #1361183

    Hi Michael,

    I have posted a screenshot link in private content (how it looks on my mobile phone).
    Please try to clear browser cache in your phone which might probably caching the wrong file.

    Best regards,
    Nikko

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