Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 29, 2020 at 5:38 pm #1241839
    Peter_Bottema

    I cannot access Enfold Theme Options anymore.

    Submenu Theme Options seems to have disappeared

    August 30, 2020 at 4:48 pm #1241974
    Victoria

    Hey Peter_Bottema,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 30, 2020 at 5:22 pm #1241985
    Peter_Bottema
    This reply has been marked as private.
    September 1, 2020 at 9:23 am #1242446
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.7.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    October 5, 2020 at 2:42 am #1250510
    Peter_Bottema

    OK, thank you for your answer.
    Ik have updated the ENFOLD theme to the latest version (4.7.6.3)
    Unfortunately the problem hasn’t been solved with this.
    Could you please take a look?

    October 6, 2020 at 6:57 am #1250713
    Rikard

    Hi,

    Thanks for the update. The theme options are working fine on my end now, could you try using a different browser, or check in an incognito or private tab to see if that helps please?

    Best regards,
    Rikard

    October 6, 2020 at 4:49 pm #1250884
    Peter_Bottema

    Hi Rikard, i use Chrome. In Chrome i can still not see the theme options after updating Enfold to the latest version.

    But in Edge i can see and work with the theme options!

    When i use a new incognito window in Chrome, and login into WordPress, then i can see and work with the theme options in Chrome.

    Another strange detail:
    When i change a social media profile in the theme options in Edge (and saved it), it seems only to change my page in Edge because it didn’t change my page in Chrome (after refreshing the page). After i opened the theme options in incognito mode in Chrome, it looked like my new social media profile seemed not to have been saved (save-button was blue). After saving the social media profile, it did work in Chrome as well.

    Google Chrome Version 85.0.4183.121 (Official build) (64-bits)
    Microsoft Edge Version 85.0.564.68 (Official build) (64-bits)

    October 7, 2020 at 12:50 pm #1251132
    Rikard

    Hi,

    Thanks for the update. Please try to clear all cache and cookies from your Chrome browser and restart it, it should work normally after that.

    Best regards,
    Rikard

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