Viewing 11 posts - 1 through 11 (of 11 total)
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  • October 17, 2017 at 11:54 am #865245
    Ikyo

    Hi Support !

    I encounter an issue with the responsive mega menu
    → It works perfectly in desktop
    → In mobile version, the menu are displayed, but the visitor is unable to go to the submenu(s)

    Is it a bad setting on my side, or a bug in the template side

    Many thanks
    Have a nice day
    Regards

    October 17, 2017 at 2:02 pm #865283
    Ikyo

    In fact, I’ve find the same issue in the flyout menu desktop version
    I’ve desactivate the plugins, and functions.php : same issue

    October 18, 2017 at 5:29 am #865528
    John Torvik

    Hi,

    Could you share with us a screenshot about this issue?

    Best regards,
    John Torvik

    October 18, 2017 at 7:15 am #865553
    Ikyo

    Hi John
    Hard to illustrate a lack of something, but I will try
    Issues

    Issue#01 (first private link)
    → It works perfectly in desktop with the menu on the left side)
    → In mobile version, the menu is displayed, but the visitor is unable to go to the submenu(s) (should be something under “mariage”)

    Issue#02 (seconde private link)
    → In desktop and mobile version, the menu is displayed, but the visitor is unable to go to the submenu Heuliad (althought there’s page under in)

    Many thanks

    October 18, 2017 at 11:57 am #865669
    Victoria

    Hi Ikyo,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    October 18, 2017 at 12:10 pm #865677
    Ikyo

    Hi Victoria
    Here are the admin access

    Many thanks

    October 19, 2017 at 5:45 pm #866349
    Victoria

    Hi Ikyo,

    This looks like the issue we’ve had with the menu in this version. The fix is on the way. Can you set the menu to have submenus open for now, until the fix is available?

    Here is a long thread about the issue:
    https://kriesi.at/support/topic/sub-menu-do-not-appear-in-mobile-menu-since-4-1/#post-823575

    Best regards,
    Victoria

    October 20, 2017 at 8:48 am #866629
    Ikyo

    Many thanks for your help Victoria
    I replace the # by http:// or https://, and it works
    Althought this issue is running since july. The Kriesi team is usually much reactive and faster…What’s happen ?

    Have a good day !

    October 21, 2017 at 12:24 pm #867018
    Victoria

    Hi Ikyo,

    It has been a major menu update and there were some issues. The fixes are on the way. Thank you for your patience and glad that you got it working for you.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    October 22, 2017 at 8:37 am #867167
    Ikyo

    Many thanks Victoria

    In fact I’ve no doubt concerning the hability of The Kriesi team to resolve quickly this issue.
    I warmly thank you for your help and wish you a delightfull week.

    Kind regards.

    October 22, 2017 at 9:18 pm #867321
    Victoria

    Hi Ikyo,

    Thank you : ) You too! Have a delightful week.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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