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  • #769751

    Hi best support ever,

    I need to edit my support question, since I already did some steps trying to solve the issues with the http://www.gaertnereigammanick.de

    The problem is, that in FF & Chrome almost the whole styling is missing, but the site looks great in Safari. Maybe Safari is more error tolerant than his companions?

    Anyway here is what we did so far:

    * deactivate all plugins – no result /
    * reactivate all plugins – no result
    * deactivate & reactivate one by one and all combinations – no result
    * enfold version is 4.04
    * WordPress is 4.73
    * Update indicates 1 plugin needs an update, but there is none (https://www.dropbox.com/s/nghml7oqt6rbizr/Screenshot%202017-04-01%2010.55.49.png?dl=0)
    * On trying to update, I receive the following error messages, dealing with some Layer Slider problems.

    I run out of ideas, so your kind help is welcome. ThX so much.

    Cheers, Sebastian

    • This topic was modified 7 years, 1 month ago by mirzepapa. Reason: new errors, no answer yet, maybe my question was not specific enough
    #770149

    After de- and reactivating the four plugins (wp smush, snapshot, defender and duplicate post), the following error message appears, obviously the error is caused by Layer Slider:
    Fg: fopen(/homepages/39/d458544917/htdocs/nr5/wp-content/plugins/homepages/39/d458544917/htdocs/nr5/wp-content/themes/enfold/config-layerslider/LayerSlider/layerslider.php): failed to open stream: No such file or directory in /homepages/39/d458544917/htdocs/nr5/wp-includes/functions.php on line 4783

    Warning: fread() expects parameter 1 to be resource, boolean given in /homepages/39/d458544917/htdocs/nr5/wp-includes/functions.php on line 4786

    Warning: fclose() expects parameter 1 to be resource, boolean given in /homepages/39/d458544917/htdocs/nr5/wp-includes/functions.php on line 4789

    Warning: Cannot modify header information – headers already sent by (output started at /homepages/39/d458544917/htdocs/nr5/wp-includes/functions.php:4783) in /homepages/39/d458544917/htdocs/nr5/wp-includes/option.php on line 828

    Warning: Cannot modify header information – headers already sent by (output started at /homepages/39/d458544917/htdocs/nr5/wp-includes/functions.php:4783) in /homepages/39/d458544917/htdocs/nr5/wp-includes/option.php on line 829

    Screenshot: https://www.dropbox.com/s/ya42zki1cwmxh8x/Screenshot%202017-03-31%2020.00.25.png?dl=0

    Is there any help in reach?

    HAve a great weekend,
    Sebastian

    #770531

    Hi Sebastian,

    Thanks for the login details. Could you try updating the theme to the latest version (4.0.5) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    #770539

    Hi Rikard,

    puh, thanks for reaching out. I have just came across the update and followed immediately (like on some dozens of enfold websites I set up over the years), but the styling error remains, also the update hint, pointing to a update in WP admins section main menu, but there is none, every plugin, enfold and WP are on their latest version.

    In the final update step, WP surprises me with a new error message, although still relatet to layer slider:
    “Warning: fopen(/homepages/39/d458544917/htdocs/nr5/wp-content/plugins/homepages/39/d458544917/htdocs/nr5/wp-content/themes/enfold/config-layerslider/LayerSlider/layerslider.php): failed to open stream: No such file or directory in /homepages/39/d458544917/htdocs/nr5/wp-includes/functions.php on line 4783

    Warning: fread() expects parameter 1 to be resource, boolean given in /homepages/39/d458544917/htdocs/nr5/wp-includes/functions.php on line 4786

    Warning: fclose() expects parameter 1 to be resource, boolean given in /homepages/39/d458544917/htdocs/nr5/wp-includes/functions.php on line 4789”

    So your kind assistance is still appreciated, thanks.
    Have a nice Sunday, Cheers,
    Sebastian.

    #770699

    Hey!

    Kriesi released version 4.0.4 today, can you please check to update and let us know if that will solve your issues?

    Thank you very much

    Cheers!
    Basilis

    #771177

    Hi,

    we are running on the latest version, which is 4.0.5 I suppose. But the error still occurs.

    Best regards,
    Sebastian

    #771556

    Hi,

    Thanks for the feedback, I’m not sure where you are seeing those errors though. I couldn’t see any error message either on the front- or back-end? The CSS seems to not be loading properly on the site, could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    I tried deactivating your plugins as well and that didn’t affect anything.

    Best regards,
    Rikard

    #771577

    Hi Rikard,
    thanks for your kind support, really appreciate this.

    The Layer Slider error message is gone now, obviously because of the update. But the main issue in FF & Chromes persists, since the styling does not load, even after re-installing WordPress and Enfold. In 101 of 100 cases ;-) issues like this occur due to plugin hazzle, but not this time as you found out too. And still, in safari everything looks as supposed to.

    I really have no glue what is happening here, so your help is soooo welcome.

    Cheers, Sebastian

    #772223

    Hi Sebastian,

    I’m sorry but I can’t find any reason to why it’s not displaying as it should in Chrome and Firefox. Did you make any changes to any of the theme files?

    I tried disabling all your plugins again but without anything changing. I’ll ask the rest of the team to have a look as well.

    Best regards,
    Rikard

    #773004

    Hi Rikard

    good to hear that you made the same strange experience, so maybe the issue is not caused by me ;-) I did not changed any theme file, since I like enfold right out of the box.

    There are fairly few plugins, most of them I use on dozens website, so a conflict was something new.
    Does the Support Team has any new idea how to solve the issue? This would be great, since due to the subject of his business, the customer is in his main sales period of the year and needs a reliabel website.

    Thanks for your help, I hope we will find a solution.

    Best regards, Sebastian

    #773009

    @mirzepapa Looking into the source code of your site reveals uncommon version suffices on all css links. From what you describe until now my best guess is you uploaded files with a wrong encoding. Make sure all files especially style.css, functions.php and wp-config.php are saved as UTF-8 without BOM. Make also sure they got uploaded via FTP in binary mode (not ascii). Disable any caching plugin as wells as any server side caching.

    #773296

    Hi Mensmaximus,

    thanks for your kind assistance. The strange path, comes from the WP install in a subfolder, here called /nr5 This should work, since it is not my first install in that way: install WP in subfolder, link via index.php to WP install and theme, in the give scenario it is:
    /** Loads the WordPress Environment and Template */
    require( dirname( __FILE__ ) . ‘/nr5/wp-blog-header.php’ );

    Am I that wrong? And why does it happen in Chrome and FF, but not in Safari?

    Anyway, desperate enoguh, I followed your idea, but it did not solve the problem, so any help is highly appreciated.

    Thanks, Sebastian.

    #774133

    SOLVED: Habe einen Kollegen drüber schauen lassen …, es lag ” …an einer falschen Raute als Option in den Theme-Options”. Ja, finde schon noch heraus, welche das war.

    Besten Dank für die versammelte Hilfe.

    #775190

    Hi,
    Das ist eine gute Nachricht, wir werden das jetzt schließen. Vielen Dank für die Verwendung von Enfold.

    Best regards,
    Mike

Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Display errors in Firefox and Chrome – styling is missing, menu links fail’ is closed to new replies.