Tagged: 

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • February 9, 2016 at 1:58 am #579995
    fjhughes

    Hello,

    I have strange characters in my Layerslider. Not just in text fields, but even the labels in the admin panel.

    This screenshot is my version of LayerSlider: 5.6.2 http://screencast.com/t/UpfIh5bkqv3W
    I am Enfold theme version 3.4.7

    Screenshot of Slide #1. All slides have this: http://screencast.com/t/D3rogBoHLA

    Screenshot of slider settings: http://screencast.com/t/nTLjDZbZtEX

    I’m sure there is some file I need to update or overwrite. Please let me know how I can fix it. Some of those characters output on the screen briefly on slide transitions.

    Thanks,

    -Fred

    February 9, 2016 at 2:35 am #580000
    Elliott

    Hi Fred!

    The version of LayerSlider that ships with Enfold is 5.5.0. So you updated LayerSlider on your own? Perhaps how you updated it is causing the issues.

    I would try deleting it and update again. Also be sure to deactivate all of your plugins while testing.

    Regards,
    Elliott

    February 9, 2016 at 3:09 am #580020
    fjhughes

    I didn’t update it, but perhaps someone else that is allowed in as admin did it. :(

    How do I delete it and try again? I recently had issue with the Enfold auto-update, so I manually updated the theme, by uploading the latest version of Enfold.zip and then unpacked it on the server.

    I have a child theme to protect changes from updates.

    February 10, 2016 at 4:03 am #580734
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 15, 2016 at 8:28 pm #583742
    fjhughes

    Hi,

    I sent credentials. Have you had a chance to look at it yet. Let me know if you need anything else from me.

    Thanks!

    -Fred

    February 16, 2016 at 8:53 am #583960
    Ismael

    Hi!

    I’m sorry but I can’t find the login credentials. Please post it in the private field.

    Regards,
    Ismael

    February 16, 2016 at 5:53 pm #584300
    fjhughes

    See info attached in private area.

    February 18, 2016 at 5:22 pm #585515
    fjhughes

    I realized when I was posting my credentials, that this field could not be blank. But I did not see the error about the field being empty. I see that the credentials show in the private data section of the last post. Are you able to help now? These guys are really anxious to update their slider. :-)

    Thanks!

    February 20, 2016 at 11:59 pm #586547
    fjhughes

    I think I got it solved. I uploaded the config-layerslider directory again and overwrote files. It seems to be working.

    February 22, 2016 at 6:11 pm #587348
    fjhughes

    Hello,

    Unfortunately it is still not fixed. The strange characters are gone after update, however, when I try to update or add a slide, and click save, it just keeps saying ‘saving…’ If I navigate away and come back, nothing was saved. I am at version 5.6.2. I checked another fresh install of another site and it is also 5.6.2 straight from Enfold with no updates and it is working perfectly fine. How can I debug this? I think it might be a permissions problem, but I don’t know how to test for it.

    Thanks for any help you can give!

    -Fred

    February 24, 2016 at 9:22 am #588242
    Vinay

    Hey!

    It is possible you have zeroed in on the issue to change the folder permission login to the FTP and right click the folder and change the options as mentioned in the below link
    https://codex.wordpress.org/Changing_File_Permissions

    Another reason could be memory issue… please ask your hosting provider to increase the PHP memory.
    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Regards,
    Vinay Kashyap

    February 24, 2016 at 5:54 pm #588551
    fjhughes

    Update: I fixed the problem. I still don’t know exactly what caused it, but there must have been a corrupt slide. There were 6 slides. I deleted all but the first one, then clicked Save, and it saved ok. Then I added back the others, and saved, and it was all ok.

    Thanks!

    February 26, 2016 at 1:29 pm #589732
    Andy

    Hi!

    glad you fixed it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Cheers!
    Andy

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Strange characters in Layerslider’ is closed to new replies.