Viewing 13 posts - 1 through 13 (of 13 total)
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  • #822970

    Hi there,
    In the advanced editor I get the spinning wheel and have tried everything you recomnend. Nothing is helping!

    Please help asap – I need to make a change to the site that is very time sensitive but can’t because I can’t get access to the editor.

    #822985

    Hey web4698,

    Thanks for providing the admin access, I have checked it but it loads properly on my end. Screenshot in private content.
    Best regards,
    Nikko

    #823055

    That page works but most do not. ie. home page, locations, about …Can you check again?

    #823072

    Hi,

    Thanks I tried the homepage and I’m getting a js error:

    /wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 403 ()

    Can you give us permission to deactivate any plugins (just for few minutes to check if they are causing the issue) and also ftp access? so we can try to debug it.

    Best regards,
    Nikko

    #823073
    This reply has been marked as private.
    #823359

    any luck?? I need to edit the site asap.

    #823620

    Hi,

    Sorry for the late response, I have checked it and the only error/notice I get is from ninja forms recaptcha. The spinning wheel seems to appear when there is a Text Block but I still couldn’t figure out why (have created a test page with only text block, link in private content). I have enabled avia layout debug: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/ which shows the shortcode used.

    Your site is protected by sucuri and error in the js console is 403 which is a permission issue, can you try to disable any caching or security settings and then check after several minutes since it would take some time for it to take effect. I think adjusting the security settings would help fix the issue.

    Best regards,
    Nikko

    #823682
    This reply has been marked as private.
    #823939

    Hi,

    Sure, glad the spinning wheel issue is fixed :) As for google map, I tried logging in but doesn’t work on my end, I tried to manually change the single quote but it doesn’t work also, I’m not sure if the characters are the issue.

    Best regards,
    Nikko

    #824301
    This reply has been marked as private.
    #824319

    Hi,

    Thanks for providing the access, it’s fixed now, I noticed this action hook was added in functions.php:

    add_action('init', 'ava_googlemaps_apikey');

    I have commented it and it’s now working properly :)

    Best regards,
    Nikko

    #969792
    This reply has been marked as private.
    #970738

    Hi web4698,

    Can you please deactivate Wordfence and see if the issue remains?

    Also, you have 2 different key for Google maps. One in theme options and the other in the functions.php, you need to remove one.

    Best regards,
    Victoria

    • This reply was modified 6 years, 6 months ago by Victoria.
Viewing 13 posts - 1 through 13 (of 13 total)
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