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  • November 6, 2019 at 3:41 pm #1154305
    mfalaize

    Hi

    I’m updating our website in 2 different languages: French (main) and English.
    On the homepage some plugins work fine on the French version but not on the English one and I can’t fix the problem. I tried to re-create the content but nothing changes.
    – LayerSlider
    – EasySlider
    – Animated numbers
    – Galery

    Do you have any idea?

    Many thanks!
    Morgane

    November 7, 2019 at 6:22 am #1154539
    Rikard

    Hey Morgane,

    Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.6.3.1) to see if that helps please? The update to 4.6.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    November 7, 2019 at 6:29 pm #1154700
    mfalaize

    Hi Richard,

    thanks a lot for your kind reply.
    I followed all of your steps but unfortunately nothing changed:

    1/ I updated the theme manually uploading the theme zip file
    2/ I replaced the whole folder via FTP
    3/ I added an Envato private token

    Just I can’t see where to activate the Classic Editor and what I should do with that, could you drive me please?

    Best regards
    Morgane

    November 9, 2019 at 3:31 am #1155134
    Rikard

    Hi Morgane,

    Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 11, 2019 at 8:14 pm #1155750
    mfalaize

    Thank you so much Rikard, I just created an admin account for you, please find the details bellow.

    Best,
    Morgane

    November 12, 2019 at 8:38 am #1155860
    Rikard

    Hi Morgane,

    Thanks for that. I’m not sure exactly what is going wrong on your installation, but I see that you have the LayerSlider installed as a separate plugin, and the bundled version is active as well. What happens if you disable the LayerSlider plugin? If that doesn’t change anything then please try to disable all plugins except WPML to see if there is conflict coming from any of them.

    Best regards,
    Rikard

    November 13, 2019 at 6:53 pm #1156471
    mfalaize

    Hi Rikard,

    disabling all the plugins did not change a thing BUT I simply deleted the current English page and created a new one from scratch and now everything is fine.
    Thank you again for your help and kind advices.
    Best regards,
    Morgane

    November 13, 2019 at 11:03 pm #1156568
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    November 14, 2019 at 2:57 pm #1156810
    mfalaize

    Yes you can close the topic now, thank you again.

    November 14, 2019 at 5:28 pm #1156843
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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