Some images not loading on home page

Hi RIkard,

That’s exactly my problem! They seem not to exist but they do exist!

Please see the 2 screenshots below.
Screenshot 1: this shows the format of my ‘Fullscreen Slider’. As you can see, the first 2 images actually appear.

Screenshot 2: For some unknown reason, when I open my website via my dashboard, I can clearly see the images 1 & 2. However, when I view my website on another browser, the images somehow disappear.

I have tried adding images 1 & 2 again, but they still don’t appear when I view my website.

I have given you temporary admin access so you can have a look at my dashboard (which I had hoped you would have done before replying).

Many thanks,

Frances

Hi Rikard,

Thanks for your reply, and the info. about clearing caching. I clear my cache every day because I know it can interfere with how my site appears.

It’s 05:30 here, and my computer is switched off, so I can’t check my website’s appearance at the moment. However, I’ve just tried to view my site using my mobile phone, and this problem has still not been resolved. Images 1 and 2 do NOT show on the full screen slider on my Home page.

Have you tried to view my website without logging in to my WordPress account? As I explained in my earlier email (with screenshots), if I view my website when I’m logged in to my WordPress account, images 1 & 2 are there, but if I view my website on a different browser or device, without being logged in to my WordPress account, these images have mysteriously disappeared.

Please try and resolve this for me as soon as possible. I want to publish my website before the end of August, but won’t do so until it appears as I want it to, i.e. with all 5 of my images on the full screen slider on my Home page.

Thank you.

• This reply was modified 5 years, 8 months ago by HomeEnglishOnline.

Hi,

Since I hadn’t received your reply, I finally decided to delete my Fullscreen Slider, and instal it again, adding all the images, captions, colours and settings I had before. It all looks OK when I open the website via backend, but I still can’t see images 1 & 2 when I open the site on another browser, or after clearing my cache.

I know sometimes it takes a while for changes to be seen (sometimes overnight) so I hope that tomorrow morning I’ll be able to see all images. I’ll let you know, but perhaps you could also check yourself by opening my website in another browser NOT via my WordPress account!

Regards,

Frances

Hi Victoria,

Thanks for your reply. Yes, the changes SHOULD show up but they don’t, and that’s why I created this post!

Last night, I reduced the size of images 1 & 2 to see if that would help. Now, at least the images load on my mobile phone and my husband’s, even if I’m still having the same problems with NOT being able to view these images on my computer or my husband’s computer for some reason (which nobody has been able to explain to me so far). Sometimes, the 2nd image appears now. Perhaps I’ll try reducing the size off all the images to see if that helps.

At about 4am, I also noticed that the wording on the button which appears on the 5th and final image of the fullscreen slider was incorrect, so I changed it. However, these changes do not appear when I view my website on a different browser, on my husband’s mobile phone, etc. (see screenshot 5).

When I reloaded my fullscreen slider yesterday, I saw that I had not Avtivated ‘autorotation’ and for the autorotation to stop on the final slide. So I changed this, but these changes are not reflected on my website.

Can you tell me how long it takes for changes made to my website via the dashboard to actually show up on my website?

Thanks.

Frances

Hi Victoria!

Thanks for your reply. I use Chrome (and occasionally Firefox). I can’t see where to find the options shown on your screenshot. Where would I find this in Chrome? As an alternative, I have just gone into my Chrome advanced settings and changed them so that it clears cached data all the time (see Screenshot 6 below). Hoperfully this will help in the future.

After much frustration, I decided to reduce the image size of all my images on the fullscreen slider. Amazingly, this seems to have solved the problem! Yayyy! Various friends all over Europe (!!!) have confirmed that they can now see all the images on the slider, and that the wording in the button on the last image is now correct. Even so, these changes took about 5 hours to show up on my website.

I’d like to wait for your reply regarding where I can find the ‘Cache level’ option in my settings. And then I would be happy for this post to be closed.

Thanks again.

Frances