Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1002797

    Hi there!

    I have a fulscreen slider in the lower part of my home page with 5 images. However, only images 3, 4, and 5 load when I’m on the home page when I view my site on another computer. I don’t think it’s a question of image size, because the 1st 2 images are smaller than the others.

    Please could you check this out for me and fix it? I’ve added my website address and temp. login details below.

    Many thanks.

    Frances

    #1002988

    Hey HomeEnglishOnline,

    The first two images seems to not exist, could you try adding them again please?

    Best regards,
    Rikard

    #1003080

    Hi RIkard,

    That’s exactly my problem! They seem not to exist but they do exist!

    Please see the 2 screenshots below.
    Screenshot 1: this shows the format of my ‘Fullscreen Slider’. As you can see, the first 2 images actually appear.

    Screenshot 2: For some unknown reason, when I open my website via my dashboard, I can clearly see the images 1 & 2. However, when I view my website on another browser, the images somehow disappear.

    I have tried adding images 1 & 2 again, but they still don’t appear when I view my website.

    I have given you temporary admin access so you can have a look at my dashboard (which I had hoped you would have done before replying).

    Many thanks,

    Frances

    #1003346

    Hi Frances,

    I cleared the cache from your caching functionality on the backend and it’s now working as it should on my end. Please note that it’s not a good idea to have active caching if you are making changes on the site.

    Best regards,
    Rikard

    #1003356

    Hi Rikard,

    Thanks for your reply, and the info. about clearing caching. I clear my cache every day because I know it can interfere with how my site appears.

    It’s 05:30 here, and my computer is switched off, so I can’t check my website’s appearance at the moment. However, I’ve just tried to view my site using my mobile phone, and this problem has still not been resolved. Images 1 and 2 do NOT show on the full screen slider on my Home page.

    Have you tried to view my website without logging in to my WordPress account? As I explained in my earlier email (with screenshots), if I view my website when I’m logged in to my WordPress account, images 1 & 2 are there, but if I view my website on a different browser or device, without being logged in to my WordPress account, these images have mysteriously disappeared.

    Please try and resolve this for me as soon as possible. I want to publish my website before the end of August, but won’t do so until it appears as I want it to, i.e. with all 5 of my images on the full screen slider on my Home page.

    Thank you.

    #1003481

    Hi Rikard,

    I’ve just checked this issue on my computer again, and I still can’t see images 1 & 2 of the fullscreen slider on my Home Page. See Screenshot 3 below.

    This is getting a little frustrating. I really hope you can fix this issue today. It’s URGENT!

    Many thanks,

    Frances

    #1003578

    Hi,

    Thanks for the screenshot, though they are still showing on my end. Please make sure that you are not getting cached results by clearing your browser cache or checking in an incognito window using Chrome.

    Best regards,
    Rikard

    #1003631

    Hi again Rikard.

    I have already cleared my cache many, many times! The 2 images are still missing from the fullscreen slider when I view my website on my mobile, on another browser, incognito (see Screenshot 4 below), on my husband’s computer and my husband’s mobile phone.

    Once again, have you tried viewing my website from another browser? You’ll see what I mean.

    Please do not tell me that this is a question of clearing my cache. Time is being wasted here!

    Regards,

    Frances

    #1003819

    Hi,

    Since I hadn’t received your reply, I finally decided to delete my Fullscreen Slider, and instal it again, adding all the images, captions, colours and settings I had before. It all looks OK when I open the website via backend, but I still can’t see images 1 & 2 when I open the site on another browser, or after clearing my cache.

    I know sometimes it takes a while for changes to be seen (sometimes overnight) so I hope that tomorrow morning I’ll be able to see all images. I’ll let you know, but perhaps you could also check yourself by opening my website in another browser NOT via my WordPress account!

    Regards,

    Frances

    #1003978

    Hi HomeEnglishOnline,

    Sometimes the image shows up, sometimes it does not, it is something with how the server serves the images. The links are there in html and so they should show up.

    Best regards,
    Victoria

    #1004042

    Hi Victoria,

    Thanks for your reply. Yes, the changes SHOULD show up but they don’t, and that’s why I created this post!

    Last night, I reduced the size of images 1 & 2 to see if that would help. Now, at least the images load on my mobile phone and my husband’s, even if I’m still having the same problems with NOT being able to view these images on my computer or my husband’s computer for some reason (which nobody has been able to explain to me so far). Sometimes, the 2nd image appears now. Perhaps I’ll try reducing the size off all the images to see if that helps.

    At about 4am, I also noticed that the wording on the button which appears on the 5th and final image of the fullscreen slider was incorrect, so I changed it. However, these changes do not appear when I view my website on a different browser, on my husband’s mobile phone, etc. (see screenshot 5).

    When I reloaded my fullscreen slider yesterday, I saw that I had not Avtivated ‘autorotation’ and for the autorotation to stop on the final slide. So I changed this, but these changes are not reflected on my website.

    Can you tell me how long it takes for changes made to my website via the dashboard to actually show up on my website?

    Thanks.

    Frances

    #1004146

    Hi Frances,

    Normally, the changes show up immediately. What is your hosting provider?

    https://cl.ly/191c1786551a You need to set the cache level to 0 when you’re making changes or purge the cache all the time.

    Best regards,
    Victoria

    #1004175

    Hi Victoria!

    Thanks for your reply. I use Chrome (and occasionally Firefox). I can’t see where to find the options shown on your screenshot. Where would I find this in Chrome? As an alternative, I have just gone into my Chrome advanced settings and changed them so that it clears cached data all the time (see Screenshot 6 below). Hoperfully this will help in the future.

    After much frustration, I decided to reduce the image size of all my images on the fullscreen slider. Amazingly, this seems to have solved the problem! Yayyy! Various friends all over Europe (!!!) have confirmed that they can now see all the images on the slider, and that the wording in the button on the last image is now correct. Even so, these changes took about 5 hours to show up on my website.

    I’d like to wait for your reply regarding where I can find the ‘Cache level’ option in my settings. And then I would be happy for this post to be closed.

    Thanks again.

    Frances

    #1004556

    Hi Frances,

    Great, glad you got it working and sorry for the problems. You can access those settings by hovering over Caching in the top bar menu on the backend, then click Cache Settings. Or you can use the link in private :-)

    Best regards,
    Rikard

Viewing 14 posts - 1 through 14 (of 14 total)
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