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  • #1329246

    Don’t know if the disappearance is because of the latest update, but today I saw that the footer and socket are gone.
    I made a special footerpage and changed that in setting, but nothing happened.
    Deleted cache, nothing changed.


    We are having the same issue.



    Please post us your login credentials (in the “private data” field), so we can take a look at your backend and try to identify the issue:

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,

    This reply has been marked as private.

    Hi Maureen van Goethem,

    Thanks for giving us admin access.
    I have checked your site and in order to fix the issue you’ll need to update the header.php file (based on the latest version) of your child theme.

    Best regards,


    I replaced it, and it works just fine. Thanks and have a nice weekend!


    Hi Maureen van Goethem,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great weekend as well!

    Best regards,

Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘Socket and footer has disappeared’ is closed to new replies.