Tagged: social share buttons
-
AuthorPosts
-
July 2, 2019 at 5:13 pm #1115244
Hello,
I added the Social Share Buttons element to one of my pages and the tooltips are showing correctly when I preview the page, but when I save and view the actual page, they are showing up below the element instead. Do you have any idea why this would be happening? I tried clearing my cache and have viewed on both Chrome and Safari with the same results. Let me know if you can help, thanks!
July 3, 2019 at 11:07 am #1115425Hey Kirstie,
I’m not sure why that would happen, are you sure that it’s not a plugin conflict?
Best regards,
RikardJuly 3, 2019 at 3:44 pm #1115503I tried deactivating my plug-ins one by one and the problem still exists. I also tried using the element on another website using Enfold that doesn’t have as much customization and I get the same results, so I think it may be a problem with the element itself.
July 4, 2019 at 8:16 am #1115658Hi,
I can’t reproduce the problem you are getting either on my local installation or on the demos: https://kriesi.at/themes/enfold/2014/04/28/new-electric-cars-are-getting-really-fast/. So it’s local to your sites, please give us access to one of the site in private. Is it ok if we deactivate plugins for testing purposes?
Best regards,
RikardJuly 5, 2019 at 3:21 pm #1116052Removed
- This reply was modified 5 years, 5 months ago by Basilis.
July 8, 2019 at 10:17 pm #1116769Hi,
I have edited your post, please remove the login for security and update us again
Best regards,
BasilisJuly 11, 2019 at 4:25 pm #1117840Here is a temporary admin log-in below
The element is being used on this page: click here
- This reply was modified 5 years, 5 months ago by Mike. Reason: move password
July 13, 2019 at 10:56 pm #1118412Hi,
Thank you for the login, I have taken a look at your element and found that you had disabled the blog under the performance settings, which disabled the blog.css from loading. I enabled it and now the element works correctly, please clear your browser cache and check.Best regards,
MikeJuly 15, 2019 at 4:07 pm #1118835That worked! Thanks for your help!
July 16, 2019 at 5:40 am #1119043Hi,
Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardJuly 16, 2019 at 8:12 pm #1119288This topic can be closed. Thanks!
July 17, 2019 at 6:20 am #1119407 -
AuthorPosts
- The topic ‘Social Share Tooltip Not Displaying Correctly’ is closed to new replies.