Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 3, 2025 at 2:07 am #1474498
    leesalu

    Hi, I have 4 social media links in my Header, but only two are displayed.
    Instagram and YouTube both display only when the mouse hovers. How can we fix this?

    January 3, 2025 at 5:23 pm #1474575
    Mike

    Hey leesalu,
    Please include an admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    January 9, 2025 at 12:27 am #1474851
    leesalu

    Thanks Mike!
    Please see below.

    January 10, 2025 at 10:49 pm #1474954
    leesalu

    Did you get my credentials?

    January 11, 2025 at 4:35 pm #1474986
    Mike

    Hi,
    Thank you for your patience, I did not find a cause for this. I try checking your css, and tried adding some, and tried disabling some of your plugins.
    I tested on my site and couldn’t reproduce. I have asked the rest of the team for ideas and to check.

    Best regards,
    Mike

    January 13, 2025 at 2:13 pm #1475059
    Yigit

    Hey,

    I tried disabling your active plugins using the Health Check & Troubleshooting plugin ( https://wordpress.org/plugins/health-check/ ) and I noticed that when I do that, the theme switches to a default theme. Are you using a plugin to set Enfold as your active theme?

    Also, I noticed that the data for the data-av_icon attribute is missing only for the Instagram and YouTube icons. I think this could be plugin-related as well.

    Please replicate the issue on a staging site and send us a link to your site and admin login credentials so we can investigate the issue further.
    You can use the All-in-One WP Migration and Backup plugin ( https://wordpress.org/plugins/all-in-one-wp-migration/ ) to copy your site to a staging site.

    Regards,
    Yigit

    January 14, 2025 at 8:26 pm #1475105
    leesalu

    Hello! I’ve created a staging site and I see what you mean about the default theme switch. Also, I do not use a plugin to choose Enfold as my theme.
    The URL is below and you can use the existing support login info

    • This reply was modified 1 month, 1 week ago by leesalu.
    January 19, 2025 at 2:49 pm #1475372
    Mike

    Hi,
    Thank you for your patience, I checked again but don’t see why the data-av_icon attribute is missing only for the Instagram and YouTube icons.
    I asked Yigit for any other ideas.

    Best regards,
    Mike

    January 20, 2025 at 11:50 am #1475419
    Yigit

    Hey,

    I think the issue is related to the security measurements you have on your server. The updated X and Instagram icons are missing in the Icon element as well.

    WordFence doesn’t allow me to reinstall Enfold even though WordFence is deactivated in WordPress. Could you please disable the security measurements you have on your server for the staging site if possible? If it’s not possible for the staging site, please disable it on your server temporarily, reinstall Enfold on the staging site, and check if that fixes the issue.

    Regards,
    Yigit

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